Summary
Overview
Work History
Education
Skills
Timeline
Generic

NESTOR CRESPO

Orlando

Summary

Tech-savvy professional with extensive experience in customer service and telecommunications. Proven track record of enhancing workflows and procedures, resulting in improved team performance and customer satisfaction. Expertise in fiber optic splicing, network troubleshooting, and project execution. Strong leadership skills foster effective team coordination and communication, driving operational efficiency.

Overview

11
11
years of professional experience

Work History

Project Lead

TLC wireless
Sanford
01.2024 - Current
  • Reviewed project objectives and schedules to identify needs and gaps.
  • Guided project teams in effective initiative execution.
  • Developed detailed project plans, outlining scope, schedule, and resource allocation.
  • Assigned tasks to team members while monitoring progress for timely completion.
  • Coordinated resources to achieve successful project outcomes.
  • Ensured adherence to policies, procedures, and standards throughout project lifecycle.
  • Conducted regular team meetings to monitor progress and address concerns.
  • Performed risk assessments, identified risks, and developed mitigation strategies.
  • Installed, maintained, and repaired telecommunications systems, including VOIP, analog, and digital phone systems.
  • Laid out cabling plans and ran through buildings to desired locations.

Project Lead

Fiber Optic Services
Odessa
02.2019 - 01.2024
  • Facilitated communication between upper management and staff to enhance transparency.
  • Developed operational policies to improve workflow efficiency and accuracy.
  • Organized company files using document management system for easy access and updates.
  • Set project goals to measure progress and evaluate outcomes effectively.
  • Tracked project progress and provided constructive feedback to team members.
  • Identified improvement areas, assisting decision-makers in implementing changes.
  • Supervised a team of 15 employees in daily operations, ensuring productivity.
  • Coordinated with vendors for parts necessary for fiber optics system repairs.
  • Conducted system tests, inspections and troubleshooting to ensure optimal performance of the network.
  • Handled fibers for device routing, ribbon breakouts, component assemblies and custom splicing projects.
  • Performed splicing and termination of fiber optic cables according to industry standards.

Lead Technician

Tri City Electrical
Altamonte Springs
08.2014 - 02.2019
  • Installed structured cabling systems for voice and data networks to optimize connectivity.
  • Conducted routine tests and analyzed results to enhance overall network performance.
  • Responded promptly to telecommunications system malfunctions and outages during emergencies.
  • Executed wiring between components and external cable systems for seamless communication.
  • Collaborated with IT personnel on telecom infrastructure upgrade projects, ensuring cohesive efforts.
  • Disassembled and inspected equipment, testing wiring to diagnose and repair issues.
  • Upgraded telecommunications equipment and software to enhance system capabilities.
  • Managed installation of fiber optic cables, ensuring adherence to industry standards.

Education

GED -

Mid Florida Tech
Orlando, FL
01-2004

Skills

  • Project management
  • Team leadership
  • Telecommunications installation
  • Network troubleshooting
  • Fiber optic installation
  • Telecommunications systems
  • Effective communication
  • Attention to detail
  • Structured cabling
  • Fiber optic standards
  • OSP construction
  • Customer support
  • Outside plant engineering
  • Fusion splicing
  • Telecommunications infrastructure
  • Telecommunications Equipment Installation
  • Cable splicing
  • Fiber Optics Knowledge
  • Reliability
  • Relationship building

Timeline

Project Lead

TLC wireless
01.2024 - Current

Project Lead

Fiber Optic Services
02.2019 - 01.2024

Lead Technician

Tri City Electrical
08.2014 - 02.2019

GED -

Mid Florida Tech

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NESTOR CRESPO