Summary
Overview
Work History
Education
Skills
Timeline
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Nestor Herrera

Costumer Service Professional
Concord,NC

Summary

Driven and detail-oriented professional with a solid background in customer service and sales. I thrive in fast-paced environments, handle multiple tasks with ease, and consistently deliver strong results under pressure. Known for being a team player with excellent communication skills, I build positive relationships with both customers and coworkers.

Overview

2
2
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Sales Associate

American Glass Professionals
Concord, NC
02.2025 - 04.2025
  • Engaged with 20+ potential customers daily to promote auto glass repair and replacement services in person and over the phone.
  • Provided 5-10 detailed quotes per day, explaining service options, product benefits, and pricing clearly to clients.
  • Scheduled and coordinated 10+ customer appointments bi-weekly, ensuring smooth and timely service delivery.

Sales Representative

Autonation USA
Charlotte , NC
11.2023 - 07.2024
  • Assisted customers by explaining vehicle features and options, helping over 20 customers per week make informed decisions.
  • Conducted 20+ test drives per month, ensuring a comfortable and informative experience for potential buyers.
  • Handled 50+ calls and emails daily, following up with leads, scheduling appointments, and answering product inquiries.
  • Supported sales goals by assisting with negotiations and paperwork, contributing to a smooth and professional sales process.
  • Built strong customer relationships by being friendly, helpful, and following up to encourage repeat business and referrals.

Deli Clerk

Harris Teeter
Concord, NC
05.2023 - 12.2023
  • Assisted an average of 80+ customers per shift, providing personalized deli selections and maintaining high customer satisfaction scores.
  • Maintained a clean and organized workstation to ensure efficient food prep and safety.
  • Followed food handling procedures while slicing, weighing, and packaging deli products.
  • Quickly addressed customer questions and concerns to ensure a smooth shopping experience.

Education

High School Diploma -

West Cabarrus High School
4100 Weddington Rd, Concord, NC 28027
08.2020 - 06.2023

Skills

  • Customer Service Excellence

  • Sales & Negotiation

  • Fast-Paced Environment

  • Adaptability

  • Problem-Solving

  • Attention to Detail

  • Effective Communication

  • Time Management & Efficiency

  • Effective Communication

Timeline

Sales Associate

American Glass Professionals
02.2025 - 04.2025

Sales Representative

Autonation USA
11.2023 - 07.2024

Deli Clerk

Harris Teeter
05.2023 - 12.2023

High School Diploma -

West Cabarrus High School
08.2020 - 06.2023

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Nestor HerreraCostumer Service Professional