Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
CustomerServiceRepresentative

Nestor Lomeli-Barocio

Turlock,CA

Summary

Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

12
12
years of professional experience
26
26
years of post-secondary education
4
4
Certifications
2
2
Languages

Work History

Shipping and Receiving Supervisor

Smith Chevrolet
Turlock, CA
06.2018 - Current
  • Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
  • Conducted counts and audits of inventories to identify and resolve discrepancies in records.
  • Stocked and managed stock of parts.
  • In charge of core and warranty parts returning to General Motors.
  • Provides customer service to customers and technicians by searching parts and ordering correct parts.

Tier 1 Desktop Support Analyst

Tech Pro Consulting
Menlo Park, CA
05.2020 - Current
  • Configured and tested new software and hardware.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Installed, configured and maintained computer systems and network connections.
  • Installed and configured operating systems and applications.
  • Provided technical updates to multiple clients' computers via remotely.
  • Drafted and submitted system performance reports to supervisor.


Detailer Technician

Smith Chevrolet
Turlock, CA
09.2015 - 04.2018
  • Inspected interior and exterior of vehicles for cleanliness and accurately identified imperfections outside vehicle standards.
  • Operated buffers, steamers, hoses, vacuums and other equipment to meet service expectations.
  • Used cleaning, protective, and restorative agents to maintain and enhance appearance of vehicles.
  • Washed, waxed, and buffed vehicle bodies for professional shine.
  • Washed cars and trucks daily for auto dealership.
  • Vacuumed interiors of vehicles to remove dirt and debris.

Computer Repair Technician

Titantek Consulting
Modesto, CA
11.2012 - 06.2013
  • Disassembled computers to perform diagnostics and check for repair needs.
  • Researched and identified problems with computers and advised staff and clients on plans of action.
  • Updated and installed new software on desktop and laptop computers to maintain latest technology.
  • Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
  • Explained technical information in clear terms to non-technical individuals to promote better understanding.
  • Performed troubleshooting to correct computer hardware and software malfunctions.

Shift Leader

Dairy Queen Orange Julius
Modesto, CA
05.2011 - 12.2013
  • Enforced company policies and regulations with employees.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
  • Resolved conflicts between employees to maintain positive and productive work environments.

Education

Associate of Arts - Spanish

Modesto Junior College
Modesto, CA
05.2011 - 06.2023

Associate of Arts - History

Modesto Junior College
Modesto, CA
05.2011 - 06.2023

Bachelor of Science - Computer Science

California State University - Stanislaus
Turlock, CA
08.2023 - 05.2025

Skills

Desktop support

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Accomplishments

E-Waste: Gathered over 15 years of IT equipment including 1,000 laptops, 500 desktops, 1,000 monitors, and peripherals. Then recorded everything onto Excel spreadsheets before palletizing them for a total of 57 pallets in the span of 5 months.

Certification

Technical Support Fundamentals, Coursera

Timeline

CompTIA A+ Certification, (In Progress)

12-2023

Bachelor of Science - Computer Science

California State University - Stanislaus
08.2023 - 05.2025

Typing Certificate, 46 WPM

03-2022

Technical Support Fundamentals, Coursera

01-2022

Tier 1 Desktop Support Analyst

Tech Pro Consulting
05.2020 - Current

Shipping and Receiving Supervisor

Smith Chevrolet
06.2018 - Current

TESOL

07-2016

Detailer Technician

Smith Chevrolet
09.2015 - 04.2018

Computer Repair Technician

Titantek Consulting
11.2012 - 06.2013

Shift Leader

Dairy Queen Orange Julius
05.2011 - 12.2013

Associate of Arts - Spanish

Modesto Junior College
05.2011 - 06.2023

Associate of Arts - History

Modesto Junior College
05.2011 - 06.2023
Nestor Lomeli-Barocio