Nestor Robles
Montclair,CA
Summary
Seasoned Sales Professional with 8+ years of accomplishments in technology, automotive, and retail sales, coupled with a strong background in customer service. Proven track record of delivering exceptional results through strong organizational skills, adaptability, and a customer-centric approach. Graduated from California State University of San Bernardino with a bachelor’s in administration, providing a foundation for problem-solving and effective communication. Recognized for building lasting client relationships, driving sales, and succeeding in high-pressure, fast-paced environments. Seeking a dynamic and collaborative team to leverage analytical and communication strengths while expanding product and service expertise.
Overview
10
10
years of professional experience
Work History
Buyer
STG Auto Group
01.2024 - Current
- Maintained comprehensive market knowledge to identify trends in vehicle values, making informed purchasing decisions that benefited the dealership''s bottom line.
- Achieved cost savings by negotiating contracts and pricing with vendors.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Inspected vehicles for evidence of abuse, damage or mechanical malfunction.
- Took photos of all damaged areas to include with repair reports.
Inside Sales Representative
apnTech
01.2023 - 12.2023
- Proactively engaged in B2B outreach regarding voice search technology, adeptly converting inquiries into successful sales closures.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Made over 200 calls daily and utilized strong phone etiquette to communicate effectively and address client concerns.
- Effectively utilized CRM system to oversee inquiries and diligently execute follow-up procedures
- Exceeded sales targets through excellent organization, time management, and achieving over 100% of set goals.
Salesman
STG Auto Group
01.2021 - 12.2022
- Qualified buyers by matching requirements and interests to various car or truck models and discussing finance options.
- Demonstrated automobiles by explaining characteristics, capabilities, and features, taking test drives and explaining warranties and services.
- Showcased unwavering focus and endurance during extended periods, leveraging CRM tools for making calls, appointment scheduling, information logging, and meticulous follow-up.
- Assisted with trade-in evaluations and appraisals, providing fair offers that encouraged new vehicle purchases.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
Mobile Lead Expert
T-Mobile
01.2015 - 01.2021
- Answered customers' questions regarding products, prices, and availability.
- Demonstrated exceptional product knowledge, effectively communicating features and benefits, resulting in increased sales.
- Resolved customer complaints swiftly and professionally, ensuring a positive experience for all parties involved.
- Contributed to a positive work culture by actively participating in team meetings, sharing ideas, and supporting colleagues.
- Boosted sales performance with personalized recommendations tailored to each customer''s unique needs.
- Assisted customers in setting up new devices, transferring data, and troubleshooting technical issues as needed.
Education
BACHELOR OF SCIENCE - ADMINISTRATION: INFORMATION ASSURANCE AND SECURITY MANAGEMENT
CALIFORNIA STATE UNIVERSITY
Skills
- Written and Verbal Communication
- Customer Retention
- Account Management
- Product Knowledge
- Contract Negotiation
- Demonstration
- Strategic Thinking
- Time-Management
- Flexibility
- Detail-Oriented
- CRM
- Bilingual English / Spanish
Locations
- Anaheim, CA
- Montclair, CA
- Fontana, CA
Timeline
Buyer
STG Auto Group
01.2024 - Current
Inside Sales Representative
apnTech
01.2023 - 12.2023
Salesman
STG Auto Group
01.2021 - 12.2022
Mobile Lead Expert
T-Mobile
01.2015 - 01.2021
BACHELOR OF SCIENCE - ADMINISTRATION: INFORMATION ASSURANCE AND SECURITY MANAGEMENT
CALIFORNIA STATE UNIVERSITY
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