Netanya Chapman

• Coordinated service requests, ensuring timely responses and customer satisfaction.
• Developed detailed work orders, accurately documenting technician tasks and parts needed.
• Communicated effectively with customers to clarify service needs and provide updates on repairs.
• Mentored junior staff in best practices for customer interactions and service order management.
• Coordinated with suppliers to secure timely delivery of high-demand components.
• Issued parts to technicians to complete customers' repairs.
• Served customers in-store and by telephone to answer questions and place orders.
• Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
• Tracked parts use and charged items to customer accounts for billing.
• Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
• Assisted customers with troubleshooting and part selection, providing knowledgeable guidance to ensure proper fitment of components.
• Operated fork truck to move heavy pallets and containers of parts between vehicles and storage locations.

• Assisted customers in identifying and purchasing parts, enhancing customer satisfaction and retention.
• Managed inventory levels through regular stock assessments, ensuring availability of essential parts.
• Processed sales transactions accurately, maintaining a high level of operational efficiency.
• Collaborated with team members to streamline order fulfillment processes, reducing wait times for customers.

• Supervised daily operations to ensure efficient workflow and high-quality service delivery.
• Trained and mentored team members on product knowledge and customer service techniques.
• Implemented inventory management best practices to optimize stock levels and reduce waste.
• Resolved customer inquiries and complaints, enhancing overall satisfaction and loyalty.
• Managed inventory for a 12-store region, coordinating with regional teams to optimize stock levels and meet demand.
• Coordinated with suppliers to source high-quality components, enhancing product reliability.
• Assisted customers in identifying required parts, improving overall service satisfaction.
• Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.

Conducted pre-shift and post-shift equipment inspections, ensuring compliance with company policy and enhancing operational safety.

Inspected equipment before and after use to optimize longevity and maximize safety standards.

Managed brush clearance, stump removal, and material relocation to sustain peak productivity levels.

Operated diverse equipment, including tree harvesters and tractors, to efficiently complete logging tasks on schedule and within budget.

• Operated heavy machinery, including bulldozers and excavators, to support timber processing operations.
• Conducted routine maintenance checks to ensure equipment safety and functionality.
• Assisted in loading and unloading timber materials using log loader
• Followed safety protocols to maintain a secure work environment for all personnel.