Ryan Palmer

• Founded agency specializing in design research and strategic product management consulting for enterprises and small businesses.
• Defined strategic user research and product requirements for HP's flagship SMB print platform, achieving 32% reduction in onboarding time.
• Audited UX of end-to-end interaction flows across firmware, SaaS, mobile app, and desktop software, identifying critical improvements.
• Conducted design research with healthcare stakeholders to develop a prototype for orphanage management mobile application in Peru.
• Spearheaded user research and design prototyping for multiple AI-focused stealth startups.

Spearheaded end-to-end UX for MVP and iterative releases of software targeting AI developers.

• Served as Strategic UX lead for Intel AI Developer Cloud, engaging 50k developers in one year.
• Conducted generative and formative user research to inform UX design strategy and roadmaps.
• Collaborated with senior management and technical teams to drive comprehensive UX strategy.
• Evaluated developer experience through remote and lab-based research to maximize UX quality.
• Oversaw external and contract UX resources, managing daily deliverables with Agile team.

• Company Overview: Intel Education & Emerging Market Platforms
• Led E2E UX for six generations of purpose-built education platforms consisting of laptops, tablets, content delivery solutions and digital learning software used by over 17 million learners and educators worldwide.
• Championed global user research with emerging market school systems to identify product innovation opportunities and assess experience using digital technology in learning environments.
• Applied mixed methods research with concept testing, contextual inquiry, stakeholder interviews, task analysis and surveys and presented insights cross-functionally to inform executive stakeholders and product teams on strategic design priorities.
• Funneled design insights into detailed product design roadmaps and product requirements via research reports, design presentations, JIRA documentation and conceptual storyboards.
• Collaborated deeply with cross-functional product leads to prototype designs and negotiate technical trade offs and cost structures to enable product innovations.
• Managed UX quality of software and hardware with heuristic evaluations and continual oversight of UX requirements with internal product team, external software vendors and original equipment manufacturers.
• Conceived of an innovative hardware and software platform designed for learning environments with poor or absent connectivity and drove innovation roadmap, research, product design, E2E prototyping and product requirements, resulting in scaled deployments in hundreds of schools worldwide and market expansion with publishers, ministries of education and ISVs.
• Intel Education & Emerging Market Platforms

• Led UX research and design for Intel Wireless Display, Anti-Theft Technology, and VPro, impacting millions globally.
• Spearheaded contextual user research to identify unmet needs and design priorities for emerging technologies destined for consumer and enterprise PC platforms.
• Transformed research insights into comprehensive use case definitions and UX requirements for product planning.
• Directed designers in creating prototypes, storyboards, and wireframes to establish UX vision and best practices.
• Managed UX requirements with cross-functional stakeholders during product development.

• Conducted user research, established design strategy, and created information architecture specifications to guide teams in the design of large-scale software applications, e-commerce, and corporate websites.
• Clients: Vtech, Intel, AT&T, Mentor Graphics, Microsoft, Regence, the Town of Breckenridge, Veloce Wi-Fi.