Netisha McMahon
Metairie,LA
Summary
Dedicated administrative specialist with a proven track record in managing office operations and fostering a collaborative team environment. Strong focus on problem-solving and delivering results under shifting demands ensures effective task completion while maintaining high standards. Recognized for reliability and adaptability, with keen attention to detail and a positive attitude that contributes to personal and professional growth. Committed to adding value to an organization while pursuing meaningful development opportunities.
Overview
21
21
years of professional experience
Work History
Housekeeping Room Attendant
Nemacolin Woodlands Resort and Spa
01.2022 - Current
- Maintained cleanliness and organization of guest rooms to enhance overall guest experience.
- Executed laundry operations, ensuring timely availability of fresh linens and towels.
- Utilized cleaning equipment and supplies efficiently to uphold hotel standards.
- Responded promptly to guest requests for additional amenities or services.
- Assisted in training new staff on cleaning protocols and safety procedures.
- Collaborated with maintenance team to report and resolve room issues promptly.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Assisted in training new employees on housekeeping protocols, leading to improved staff performance.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
Room Attendant
The Westshore Grand a Tribute Portfolio
01.2019 - Current
Housekeeping
The Westin
01.2019 - Current
Teacher
Fundaciones preparatory School
01.2018 - 01.2019
- Developed engaging lesson plans aligned with curriculum standards.
- Implemented innovative teaching strategies to enhance student learning experiences.
- Assessed student progress through regular evaluations and feedback sessions.
- Collaborated with parents and staff to foster a supportive educational environment.
- Utilized technology tools to streamline lesson delivery and assessments.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Customer Service Representative
Xerox
01.2015 - 01.2018
- Resolved customer inquiries efficiently through multi-channel communication, enhancing overall satisfaction.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Secretary
Howard Cooke Primary School
01.2013 - 12.2013
- Preparing cheques
- Checking Canteen, Tuck Shop and Novelties cash
- Preparing lodgements for bank
- Performing general secretarial duties which included answering the phone, communicating and carrying out task assigned by the principal
- Temporary
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
Teacher
Howard Cooke Primary School
01.2013 - 01.2013
- Teaching Practice
Secretary/Admin Assistant
Sam Sharpe Teachers’ College
01.2011 - 01.2012
- Analyzing quotes from suppliers and making purchases
- Preparing purchase orders
- Assisting in preparing procurement documents
- Coordinating pickup of goods purchase
- Perform general administrative duties including answering the telephone, filing and preparing balance sheets for contractors.
- Contract
Census Taker
Statistical Institute of Jamaica
01.2011 - 01.2011
Data Entry Associate
E-Services Group International
01.2006 - 01.2010
- Recording accurate medical information which involves using codes and requesting additional information for documents that are deemed incomplete.
- Maintaining 99.7 to 100 % accuracy in the required turn around time.
- Possesses very good typing skills and the ability to interpret data correctly.
Customer Service Representative
The Electoral Office of Jamaica
01.2005 - 01.2006
- Verifying the information of the Citizens of Jamaica.
- Taking identification pictures.
Education
Diploma - Primary Education
Sam Sharpe Teachers College
01.2014
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Wilmot’s Academy
01.2007
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Almena Computer School
01.2005
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Anchovy Comprehensive High
01.1994
Skills
- Certificate in Microsoft Words, Microsoft Excel, Windows Xp, Print Artist Xp
- Proficient typing skills
- Effective time management
- Attention to details
- Effective communication
- Strategic task management
- Analytical problem-solving
- Organizational skills
- Client support
- Understanding of hospitality standards
- Exceptional customer service
- Team leadership
- Team development
Timeline
Housekeeping Room Attendant
Nemacolin Woodlands Resort and Spa
01.2022 - Current
Room Attendant
The Westshore Grand a Tribute Portfolio
01.2019 - Current
Housekeeping
The Westin
01.2019 - Current
Teacher
Fundaciones preparatory School
01.2018 - 01.2019
Customer Service Representative
Xerox
01.2015 - 01.2018
Secretary
Howard Cooke Primary School
01.2013 - 12.2013
Teacher
Howard Cooke Primary School
01.2013 - 01.2013
Secretary/Admin Assistant
Sam Sharpe Teachers’ College
01.2011 - 01.2012
Census Taker
Statistical Institute of Jamaica
01.2011 - 01.2011
Data Entry Associate
E-Services Group International
01.2006 - 01.2010
Customer Service Representative
The Electoral Office of Jamaica
01.2005 - 01.2006
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Wilmot’s Academy
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Almena Computer School
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Anchovy Comprehensive High
Diploma - Primary Education
Sam Sharpe Teachers College