Neva Alexander
Grapevine,TX
Summary
Dynamic professional with extensive experience in customer service and health compliance, notably as General Manager at Maple Leaf Diner. Proven ability to enhance patient care and team collaboration while managing inventory and training staff. Skilled in respiratory therapy and critical thinking, ensuring optimal operations and exceptional service delivery.
Overview
15
15
years of professional experience
Work History
Server/Relief manager
Waffle House
Lewisville, Texas
08.2024 - Current
- Substituted for the Unit Manager on days off or vacation days.
- Resolved customer inquiries and concerns with professionalism.
- Participated in team meetings to improve service practices.
- Provided excellent customer service to ensure satisfaction.
- Took orders from customers accurately and in a timely manner.
- Assisted in training new servers.
General Manager
Maple Leaf Diner
Dallas, Texas
08.2018 - 08.2024
- Managed daily operations to ensure smooth service and customer satisfaction.
- Oversaw inventory management and maintained supply levels for kitchen operations.
- Implemented health and safety standards in compliance with local regulations.
- Coordinated staff schedules to optimize coverage during peak hours.
- Handled customer inquiries and resolved issues promptly to enhance experience.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Respiratory Therapist
The Medical Center of Plano
Plano, Texas
06.2010 - 06.2016
- Inspected and cleaned respiratory therapy equipment to maintain functionality.
- Tracked changes in blood chemistry, vital signs and other markers of improvement or decompensation in critically ill patients.
- Managed care of patients with diverse conditions alongside physicians, nurses and support team members.
- Operated mechanical ventilators following specified parameters of treatment.
- Maintained patient airways with endotracheal intubation.
- Consulted with physicians about potential problems related to prescribed respiratory therapies or medications.
Education
Dental Assisting
Dallas Dental Assistant School
Grapevine, TX09-2025
Associate of Applied Science - Respiratory Care
American Technical Institute
Dallas, TX05-2010
Associate of Science - General
Collin County Community College
Plano, TX06-2002
Skills
- Critical thinking
- Health compliance
- Patient care
- Respiratory therapy
- Equipment maintenance
- Customer service
- Team collaboration
- Staff training
- Inventory management
- Multitasking and organization
- Positive and professional
References
References available upon request.
Timeline
Server/Relief manager
Waffle House
08.2024 - Current
General Manager
Maple Leaf Diner
08.2018 - 08.2024
Respiratory Therapist
The Medical Center of Plano
06.2010 - 06.2016
Dental Assisting
Dallas Dental Assistant School
Associate of Applied Science - Respiratory Care
American Technical Institute
Associate of Science - General
Collin County Community College
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