Nevada Jones
Paso Robles,CA
Summary
Hardworking employee enthusiastic about learning the automotive field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Automotive Technician
John's Import Auto Care
07.2022 - 07.2023
- Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
- Repaired and replaced worn and damaged components.
- Investigated customer complaints to identify cause of malfunctions.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
- Completed full vehicle inspections to check for leaks, damage, or other issues of concern.
Automotive Service Advisor
Jeff's Auto Works
09.2018 - 07.2022
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Developed estimates by costing materials, supplies, and labor.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Coordinated with parts department to determine availability of necessary components.
Education
Clinical Medical Assistant
San Joaquin Valley College
Atascadero, CASkills
- Parts Ordering
- Clerical Support
- Adaptability
- Complaint Handling
- Documentation
- Multitasking and Organization
- Estimating Costs/Labor
- Telephone Etiquette
- Attention to Detail
- Customer Service
- Excellent Communication
- Inventory Management
Timeline
Automotive Technician
John's Import Auto Care
07.2022 - 07.2023
Automotive Service Advisor
Jeff's Auto Works
09.2018 - 07.2022
Clinical Medical Assistant
San Joaquin Valley College
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