Danielle Akers
Tektronix
MASON
6
years of professional experience
Results-driven Customer Service Representative excelling in service excellence and teamwork. Known for effectively resolving customer inquiries and improving service delivery, ready to leverage skills to enhance customer experiences and drive operational success.
Work History
Customer Service Representative
6 Years 2 Months- Facilitated resolution of customer inquiries to enhance satisfaction and loyalty.
- Assisted in training new staff on customer service.
- Administered customer accounts through Oracle, Indy software, and FSM to improve service delivery and receiving customer equipment.
- Engaged with various departments to deepen product understanding and refine service delivery.
- Outsourced customer equipment through procurement processes.
- Contributed to team effort by meeting performance goals and assisting colleague's when needed.
- Answered customer injuries via, phone, email, and teams.
- Managed customers records by updating account information in data base.
- Coordinated with technical teams to ensure timely completion of customer services.
- Followed company policies to ensure high quality customer service.
- Processed purchase orders and related customer payments.
Education
High School Diploma
Skills
Service excellence
Focused listening
Problem-solving skills
Detail-oriented data management
Strong teamwork
Timeline
Customer Service Representative
Tektronix
08.2019 - 10.2025Read More
William Mason High School
High School Diploma
Read More