Nevaeh Franco
Brenham,TX
Summary
Business professional with keen eye for administrative excellence and customer service. Proven track record in managing reception duties with high accuracy, ensuring smooth daily operations and client satisfaction. Thrives in team settings and adapts to dynamic demands, showcasing proficiency in multitasking and problem-solving.
Overview
6
6
years of professional experience
Work History
Ranch hand
Sancho Ranch
03.2020 - 01.2023
- Documented livestock health records, contributing to effective herd management practices.
- Operated and maintained farm equipment to support daily ranch operations.
- Assisted in feeding and caring for livestock, ensuring health and well-being.
Receptionist
Dr. Frieben
633 Medical Parkway Brenham Tx, 77833
11.2024 - Current
- Welcomed and assisted visitors to enhance their experience and maintain a positive atmosphere.
- Oversaw multi-line phone system, efficiently directing calls to relevant departments.
- Oversaw appointment confirmations and schedule management to enhance client engagement. Fostered clear communication with clients to ensure satisfaction. Maintained and updated client records for operational efficiency.
- Managed cash transactions to uphold financial integrity and maintained precise sales and payment documentation.
- Facilitated timely insurance authorizations for imaging and lab orders, resulting in improved patient care delivery. Achieved seamless coordination of authorization processes, minimizing delays in patient procedures. Contributed to enhanced service quality through effective management of insurance approvals.
Team Trainer
Whataburger
Waco, Tx
01.2023 - 10.2024
- Coordinated cash scheduling to ensure operational efficiency and conducted training sessions on food safety standards.
- Achieved seamless cash management and optimized scheduling processes, resulting in improved customer engagement and satisfaction. Delivered exceptional service by addressing customer needs promptly.
- Developed and implemented onboarding processes to ensure new employees are equipped for success.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06-2023
Skills
- Delivered effective customer service during busy operations
- Clear and constructive dialogue with team members
- Livestock management skills
- Organization skills
- Scheduling
- Insurance authorization management
- Sales transactions
Languages
English
Full Professional
Spanish
Limited Working
Timeline
Receptionist
Dr. Frieben
11.2024 - Current
Team Trainer
Whataburger
01.2023 - 10.2024
Ranch hand
Sancho Ranch
03.2020 - 01.2023
High School Diploma -
Penn Foster Career School