Nevaeh Gibson
Bowling Green,KY
Summary
Professional shopper with robust experience in online retail environments, adept at curating personalized shopping experiences. Strong ability to understand and anticipate customer needs, ensuring satisfaction and loyalty. Proven track record in team collaboration and flexibility to adapt to changing requirements. Skilled in inventory management, product research, and customer communication. Reliable, results-driven, and focused on delivering high-quality service.
Overview
7
7
years of professional experience
Work History
Online Personal Shopper
Kroger
10.2024 - Current
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Worked productively with customers to meet order requirements and service expectations.
Work Study Student
Enrollment Services
08.2023 - 05.2024
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Collaborated with team members on various tasks, demonstrating adaptability and flexibility in different work situations.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
Customer Service Representative
Walmart
09.2019 - 12.2021
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Crew Member
McDonald's
07.2018 - 09.2019
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Education
No Degree - Pre Engineering
Campbellsville University
Campbellsville, KYNo Degree - Architectural Science
Western Kentucky University
Bowling Green, KY12-2026
Skills
- Patience and empathy
- Customer service expertise
- Sales experience
- Product picking
- Hospitality and accommodation
- Customer service
- Attention to detail
- Problem-solving
- Data entry
- Teamwork and collaboration
- Deadline driven
Timeline
Online Personal Shopper
Kroger
10.2024 - Current
Work Study Student
Enrollment Services
08.2023 - 05.2024
Customer Service Representative
Walmart
09.2019 - 12.2021
Crew Member
McDonald's
07.2018 - 09.2019
No Degree - Pre Engineering
Campbellsville University
No Degree - Architectural Science
Western Kentucky University
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