Nevaeh Kimbrough
Fort Worth,Tx
Summary
Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Front Desk Receptionist
Americas Best Contacts And Eyeclasses
Fort Worth, TX
05.2024 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Remote Insurance Adjuster/Customer Care Representative
AAA Insurance Company
07.2022 - 03.2024
- Develop and maintain a deep understanding of various insurance products, including property, casualty, life, health, and automotive.
- Identify and pursue new leads through various channels, such as referrals, cold calling, and networking events.
- Conduct thorough assessments of clients' insurance needs and provide tailored recommendations based on individual circumstances.
- Educate and guide clients in understanding policy terms, coverage limits, deductibles, and exclusions.
- Generate and present accurate insurance quotes to clients, ensuring timely follow-up and efficient closing of sales.
- Build and maintain long-term relationships with clients to ensure satisfaction, address inquiries, and facilitate policy renewals.
- Collaborate with insurance underwriters to negotiate terms, rates, and exclusions to meet client requirements.
Remote Data Analyst/Customer Care
TTEC
02.2022 - 07.2022
- Gather data and kept records of customer support interactions using defined methods and tools while inserting data via typing method in company systems and maintaining a typing speed of 50WPM.
- Created various Excel documents to assist with pulling metrics data and presenting information to stakeholders for concise explanations of best placement for needed resources.
- Produced monthly reports using advanced Excel spreadsheet functions.
Remote Healthcare Representative
Tele-performance
06.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Documented and detailed calls and complaints using call center's CRM database.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
Administrative Assistant
European Wax Center
Lewisville, TX
05.2020 - 05.2021
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
Customer Service Cashier
Market Street
Lewisville Tx
08.2017 - 05.2019
- Greet customers as they enter the store and provide them with a positive shopping experience
- Scan and bag items accurately and efficiently
- Process cash, credit, and debit card transactions
- Provide customers with information about promotions and offers
- Maintain a clean and organized checkout area
- Handle customer inquiries and resolve any issues or complaints
- Assist with store opening and closing procedures
Education
Bachelor Business Management and Administration -
Strayer University
05.2026
High-school Diploma -
Lewisville High School
05.2019
Skills
- Technical knowledge
- Policy Interpretation
- Claims Investigation
- Reserves Recommendations
- Claims Processing
- Data Analysis
- Quality Control
- Data Security
- Maintains confidentiality
- Customer Relations
- Research and due diligence
- Customer Education
Timeline
Front Desk Receptionist
Americas Best Contacts And Eyeclasses
05.2024 - Current
Remote Insurance Adjuster/Customer Care Representative
AAA Insurance Company
07.2022 - 03.2024
Remote Data Analyst/Customer Care
TTEC
02.2022 - 07.2022
Remote Healthcare Representative
Tele-performance
06.2021 - 01.2022
Administrative Assistant
European Wax Center
05.2020 - 05.2021
Customer Service Cashier
Market Street
08.2017 - 05.2019
Bachelor Business Management and Administration -
Strayer University
High-school Diploma -
Lewisville High School