Nevaeh Kosmicki
Norman,OK
Summary
Proven track record in enhancing customer satisfaction and loyalty by leveraging exceptional customer service and cash handling skills. Expert in fostering guest engagement and maintaining high cleanliness standards, contributing to a positive and efficient team environment. Demonstrated ability to exceed performance goals through outstanding problem-solving abilities and relationship building. Has always been a people person, great communication skills and team building skills.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Floater
Eileen's Colossal Cookies
06.2024 - 08.2024
- Served baked goods and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire bakery experience as first point of contact for incoming guests.
Sales Associate
Brown's Shoe Fit
09.2023 - 05.2024
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
Dickson High School
Ardmore, OK05.2022
East Central University
Ada, OK 08.2022 - 05.2024
Bachelor of Science - Petroleum Engineering
University of Oklahoma
Norman, OK05.2026
Skills
- Strong Work Ethic
- Exceptional customer service
- Cash Handling
- Guest Engagement
- Cleanliness standards
- Teamwork and Collaboration
- Problem-solving skills
- Reliable and punctual
- Goal-Oriented
- Relationship Building
- Conflict Resolution
- Customer Needs Assessment
Timeline
Floater
Eileen's Colossal Cookies
06.2024 - 08.2024
Sales Associate
Brown's Shoe Fit
09.2023 - 05.2024
East Central University
08.2022 - 05.2024
High School Diploma -
Dickson High School
Bachelor of Science - Petroleum Engineering
University of Oklahoma
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