Nevaeh Louie
Seminole
Summary
Dedicated CNA/CMA skilled in patient care, time management, and critical thinking. Proven ability to enhance patient satisfaction through compassionate support and effective communication.
Overview
4
4
years of professional experience
1
1
Certification
Work History
CNA/CMA
Seminole Care And Rehab
Seminole, OK
11.2023 - Current
- Assisted patients with daily living activities, fostering independence and enhancing quality of life.
- Monitored vital signs and reported changes to nursing staff for timely interventions.
- Implemented infection control protocols, ensuring a safe environment for patients and staff.
- Collaborated with multidisciplinary teams to develop personalized care plans for residents.
- Trained new staff on best practices in patient care and safety procedures.
- Maintained accurate patient records, ensuring compliance with healthcare regulations and standards.
- Supported recreational activities to promote social engagement among residents.
- Provided emotional support to patients and families, enhancing their overall experience during care transitions.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Reduced patient stress levels through effective communication and active listening skills.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Participated in ongoing educational opportunities in order to stay up-to-date on best practices in nursing care.
- Facilitated smooth patient transitions from hospital settings to home or long-term care facilities, ensuring continuity of care throughout the process.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Documented patient information and care activities in electronic health record.
- Helped patients with self-feeding and assisted feeding, based on individual needs.
- Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
WAITRESS
HOGS BBQ
Seminole, OK
02.2022 - 04.2023
- Delivered exceptional customer service in fast-paced dining environment.
- Maintained accurate order processing and efficient table service.
- Collaborated with kitchen staff to ensure timely meal preparation and delivery.
- Trained new team members on menu offerings and service protocols.
- Managed multiple tables simultaneously while ensuring guest satisfaction.
- Resolved customer complaints promptly, enhancing overall dining experience.
- Assisted in inventory management, ensuring stock levels met operational needs.
- Implemented process improvements that streamlined workflow and increased efficiency.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Collaborated with team members to consistently provide efficient service during peak hours.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Managed cash transactions accurately, ensuring proper change was provided to customers as needed.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
- Proved successful working within tight deadlines and a fast-paced environment.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Processed orders and sent to kitchen employees for preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Inspected dishes and utensils for cleanliness.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Checked guests' identification before serving alcoholic beverages.
Education
Associate of Science - Nursing
Seminole State College
Seminole, OK05.2027
High School Diploma -
Seminole High School
Seminole Ok05.2024
Skills
- Time management
- Patient care
- Vital signs monitoring
- Compassion and empathy
- Bathing assistance
- Attention to detail
- HIPAA compliance
- Feeding assistance
- Basic life support
- Dressing assistance
- Maintaining confidentiality
- End-of-life care
- Compassionate communication
- Patient transfers
- Emotional support
- Complex Problem-solving
- Emergency response
- Clinical documentation
- Medication administration
- Problem-solving
- Multitasking and organization
- Critical thinking
- Team collaboration
- Active listening
- Flexibility and adaptability
- Conflict resolution
- Patient advocacy
- Cultural sensitivity
- Patient hygiene assistance
- Health monitoring
- Medication assistance
- Infection control practices
- Lifting and transferring
- Toileting assistance
- Reliable team player
- Recording vital signs
- Safety precautions
- Collecting vital signs
- Bedside manner
- Compassionate
- Patient-focused care
- Electronic charting
- Compassionate caregiver
- Geriatric care
- Direct patient care
- Mobility assistance
- Supporting personal needs
- Ambulation assistance
- Companionship and emotional support
- Documenting behaviors
- Responding to emergencies
- Patient relationship building
- Medical terminology
Certification
- CNA - Certified Nurse Assistant
- CMT - Certified Medication Technician
Languages
English
Timeline
CNA/CMA
Seminole Care And Rehab
11.2023 - Current
WAITRESS
HOGS BBQ
02.2022 - 04.2023
Associate of Science - Nursing
Seminole State College
High School Diploma -
Seminole High School