Tonya Marie Contreras
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
14
14
years of professional experience
Work History
CNA/CMA
Ambassador Healthcare
Lincoln, NE
05.2019 - Current
- Assisted residents with daily living activities and personal care.
- Monitored vital signs and reported changes to nursing staff.
- Maintained cleanliness and safety of resident environments.
- Documented patient information accurately in electronic health records.
- Communicated effectively with residents, families, and healthcare team members.
- Trained new staff on caregiving techniques and procedures
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Answered patient call lights promptly and responded to requests appropriately.
- Ensured compliance with HIPAA regulations regarding confidentiality of information.
Salon Owner
Hype Salon
Lincoln, NE
04.2015 - Current
- Coordinated scheduling for staff and appointments efficiently.
- Implemented new services based on industry trends and client feedback.
- Boosted sales by developing marketing promotions to strengthen outreach.
- Customer Service/ and Receptionist
- Retailed professional hair products to customers
- Managed daily salon operations and ensured smooth workflow.
- Supervised and trained staff in customer service techniques.
- Developed marketing strategies to attract new clients.
- Maintained salon equipment and ensured compliance with safety standards.
- Built strong relationships with clients to enhance customer loyalty.
Tax Preparer
Jackson Heweitt
Lincoln, NE
01.2015 - 11.2018
- Prepared tax returns for individuals and small businesses accurately.
- Reviewed financial documents to ensure compliance with tax laws.
- Assisted clients in understanding tax deductions and credits available.
- Utilized tax software to streamline return preparation processes.
- Educated clients on changes in tax regulations affecting their filings.
- Collaborated with team members to resolve complex tax issues swiftly.
- Maintained confidentiality of client information throughout the preparation process.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
Self Employed Stylist
Salon Chic
Lincoln, NE
03.2012 - 04.2015
- Maintained records of client purchases and services rendered.
- Greeted each client and asked questions to determine fashion needs.
- Consulted with clients to determine desired hairstyles and services.
- Styled hair using cutting, coloring, and texturizing techniques.
- Maintained cleanliness and organization of styling stations.
- Educated clients on hair care products and maintenance techniques.
- Collaborated with team members to improve service quality and client satisfaction.
- Managed inventory of hair products and tools for optimal operations.
- Developed personalized styling plans based on client preferences and trends.
- Attended industry workshops to stay updated on styling techniques and trends.
- Provided personal consultations to determine clients' styling needs and preferences.
Stylist
Trinidad Hair Design
Lincoln, NE
03.2012 - 07.2012
- Performed hair cutting, coloring, and styling using various techniques and tools.
- Consulted with clients to determine desired hairstyles and preferences.
- Maintained cleanliness and organization of workstations and salon equipment.
- Educated clients on hair care products and maintenance for optimal results.
- Stayed updated on industry trends to provide innovative styling options.
- Managed appointment scheduling and client communications effectively.
- Trained junior stylists on best practices in cutting and coloring techniques.
- Provided personal consultations to determine clients' styling needs and preferences.
- Created custom looks for clients based on their individual style, body type, and personality.
Education
Cosmetelogy Degree -
Xenon International Academy
Omaha, NEBachelor of Science - Business Management
Kaplan University
Lincoln, NEAssociates Degree - Business Administration
Hamilton College
Lincoln, NEPtin Certification -
Jackson Hewiett Tax School
Skills
- Customer service skills
- Great computer skills
- Documentation accuracy
- Vital sign assessment
- Electronic health records
- HIPAA compliance
- Customer relationship management
- Staff training
- Marketing promotion development
- Appointment scheduling
- Financial compliance review
- Effective communication
- Problem solving
- Time management
- Interpersonal skills
- Attention to detail
- Safety precautions
- Quick problem solver
References
References available on request
Timeline
CNA/CMA
Ambassador Healthcare
05.2019 - Current
Salon Owner
Hype Salon
04.2015 - Current
Tax Preparer
Jackson Heweitt
01.2015 - 11.2018
Self Employed Stylist
Salon Chic
03.2012 - 04.2015
Stylist
Trinidad Hair Design
03.2012 - 07.2012
Cosmetelogy Degree -
Xenon International Academy
Bachelor of Science - Business Management
Kaplan University
Associates Degree - Business Administration
Hamilton College
Ptin Certification -
Jackson Hewiett Tax School