Nevaeh Mendes
Miami
Summary
Detail-oriented college graduate with leadership experience as a Teacher's Assistant. Strong interpersonal skills and ability to collaborate effectively in team settings. Proven time management skills developed through balancing a successful lash business with full-time studies.
Overview
5
5
years of professional experience
Work History
SPIRIT AIRLINES
Call Center Services Inc.
Miami, FL
03.2024 - 05.2026
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Managed high call volumes while maintaining quality service standards.
- Documented customer interactions in CRM system for future reference and analysis.
- Analyzed customer feedback to identify trends and recommend service improvements.
The Dermatology Specialist
Medical Assitant
3462 Jerome Avenue , Bronx NY
04.2022 - 03.2024
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Followed appropriate procedures to minimize patient's exposure to radiation.
- Taught patients about medications, procedures, and care plan instructions.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Performed medical records management, including filing, organizing and scanning documents.
- Collected, arranged, and input information into database systems.
- Developed improvement plans aligned with clinic goals, enhancing operational efficiency.
- Recommended improvements to business systems and procedures, adapting to changing demands.
- Implemented training programs for staff, increasing retention rates and performance.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Ensured accuracy in completing tasks by focusing on details. while completing assignments.
Medical Receptionist
Queens Medical Office P.C
New York, NY
01.2021 - 01.2022
- Entered insurance, demographics and health history into patient database.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Greeted patients and visitors to answer questions or refer inquiries to appropriate personnel.
- Protected patients by observing strict HIPAA guidelines.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
- Straightened up waiting room to maintain neat and organized space.
- Greeted each patient pleasantly and offered desk sheet for easy sign-in.
- Informed patients of financial responsibilities prior to rendering services.
- Compiled physical and digital documents, charts and reports.
- Checked patients in and out for appointments and collected co-payments.
- Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
- Took messages from patients and promptly relayed to appropriate staff.
- Gathered, transcribed and typed medical information into charts.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Applied knowledge of medical terminology and insurance processes to support office administration productivity.
- Processed patient payments and scanned identification and insurance cards.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Maintained patient accounts by obtaining, recording and updating personal and financial information.
Education
John Jay Community College
New York, NYSkills
- Interpersonal communication
- Conversational Spanish
- Problem-solving skills
- Customer Interaction
- Safety Regulations
- Passenger Verification
- Analytical skills
- Detail-Oriented
- Aircraft Readiness
- Time Management
- Critical Thinking
- Flight Documentation
- Appointment Scheduling
- Customer Service
- Flexible Schedule
Timeline
SPIRIT AIRLINES
Call Center Services Inc.
03.2024 - 05.2026
The Dermatology Specialist
Medical Assitant
04.2022 - 03.2024
Medical Receptionist
Queens Medical Office P.C
01.2021 - 01.2022
John Jay Community College
Education
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