Nevaeh Scott
Virginia Beach,VA
Summary
Driven individual with strong collaboration and communication strengths. Brings reliability and a proactive work ethic to support team goals. Eager to learn and contribute positively to a dynamic workplace.
Experienced Team Leader with strong customer service and problem-solving skills. Supervised daily operations while training new team members on best practices. Committed to enhancing team performance and achieving high customer satisfaction ratings.
Overview
2
2
years of professional experience
Work History
Team Leader
The Snowball Shop
Virginia Beach, VA
05.2025 - 09.2025
- Supervised daily operations, ensuring efficient workflow and adherence to safety standards.
- Trained new team members on shop procedures and customer service best practices.
- Managed inventory levels, coordinating with suppliers to maintain stock availability.
- Implemented scheduling adjustments to optimize staff coverage during peak hours.
- Resolved customer inquiries and complaints, enhancing overall satisfaction ratings.
- Monitored team performance, providing feedback to encourage continuous improvement.
- Collaborated with management on promotional events to drive sales and engagement.
- Assisted in maintaining cleanliness and organization of workspace for optimal efficiency.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Coordinated resources effectively to meet project deadlines and achieve desired results.
- Promoted culture of continuous improvement by encouraging feedback from all organizational levels and implementing actionable changes.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Monitored inventory levels and facilitated restocking to maintain supply chain efficiency.
- Reported issues to higher management with great detail.
Ride Attendant
Ocean Breeze Waterpark
Virginia Beach, VA
05.2023 - 09.2023
- Ensured guest safety by monitoring ride operations and following safety protocols.
- Assisted guests with boarding and disembarking from rides efficiently.
- Maintained clean and organized ride areas to enhance guest experience.
- Responded promptly to guest inquiries, providing information about park attractions.
- Demonstrated adaptability by quickly learning operational procedures and protocols.
- Promoted a positive atmosphere throughout the park by engaging with guests, answering questions, and delivering exceptional customer service.
- Provided exceptional guest experiences through attentive service and quick response to any issues or concerns.
- Assisted guests with special needs by providing appropriate accommodations, making their visit enjoyable and memorable.
- Communicated effectively with fellow team members to maintain efficient ride operations during peak hours.
- Managed daily ride operations, including queue management and rider height verification for safety compliance.
- Developed strong problem-solving skills by addressing guest complaints and resolving disputes calmly and professionally.
- Monitored passengers and ride operations and enforced safety regulations.
Education
Associate of Science -
Tidewater Community College
Norfolk, VANo Degree - Health Sciences Certificate Program
Tidewater Community College
Norfolk, VA12-2026
High School Diploma -
Landstown High School
Virginia Beach, VA06-2024
Skills
- Teamwork and collaboration
- Team supervision
- Problem-solving
- Attention to detail
- Staff training
- Flexible schedule
- Leadership
- Multitasking
- Customer service
- Computer skills
Timeline
Team Leader
The Snowball Shop
05.2025 - 09.2025
Ride Attendant
Ocean Breeze Waterpark
05.2023 - 09.2023
Associate of Science -
Tidewater Community College
No Degree - Health Sciences Certificate Program
Tidewater Community College
High School Diploma -
Landstown High School