Ne’Vaeh Smithbey
Charlotte,NC
Summary
I am a motivated and versatile student with extensive experience in customer service, youth programs, hospitality, and creative leadership roles. I have a proven ability to manage fast-paced environments, communicate effectively, and create positive, engaging experiences for guests of all ages! Recognized for strong reliability, professionalism, and a high-energy presence that elevates any team or environment.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Guest Services / Service Support
TopGolf
9110 Drivers Way
05.2025 - Current
- Collaborated with team members to ensure seamless coordination of event activities and guest services.
- Oversaw the first point of contact duties, including guest greetings, check-ins, bay assignments, memberships, and waitlists across different computer systems.
- Managed reservations and bookings in person and via phone.
- Monitored guest services personnel for efficiency and accuracy of response to guest complaints.
- Service Support: Act as an Bev Attendant, preparing all drink orders for the entire floor and managing high-volume beverage service/ Food runner: Run food across all three floors, delivering orders accurately and efficiently while keeping consistent communication with guests.
Cashier
Quick Trip
4937 Sunset Rd, Charlotte, NC 28269
04.2025 - 11.2025
- Executed accurate processing of cash card and digital transactions.
- Executed efficient customer service strategies while managing fuel and in-store transactions.
- Managed stocking of shelves and coolers to ensure optimal inventory levels and store organization.
- Oversaw cleanliness and organization of sales floor, dining area, and restrooms.
- Facilitated multitasking operations by restocking order preparation and providing customer support during peak hours.
Cashier Team Lead
Firehouse Subs
9826 Gilead Rd
05.2024 - 04.2025
- Supervised daily operations, ensuring efficient service and customer satisfaction.
- Trained new cashiers on register procedures and customer interaction techniques.
- Prepared sandwiches, managed phone and catering orders, and provided excellent customer service.
- Assisted with cash handling, restocking, and maintaining a clean, organized workspace.
Cashier
Dick’s Sporting Goods
11001 Carolina Pl Pkwy, 28134
12.2023 - 06.2024
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced registers at end of shifts.
- Provided excellent customer service by addressing inquiries and resolving issues.
- Assisted customers with purchases, returns, and product inquiries.
- Processed cash register transactions with precision and speed.
- Stocked and organized merchandise, ensuring a neat and inviting sales floor
Entertainment Ambassador
Great Wolf Lodge
10175 Weddington Rd, 28027
01.2024 - 05.2024
- Performed as costumed characters and interacted with kids and families.
- Led fun activities like story time, games, dances, and small shows.
- Helped create a lively, kid-friendly environment throughout the resort.
- Assisted with setting up, running, and cleaning up daily entertainment events.
- captured memorable moments to enhance guest experiences while maintaining high energy levels to ensure exceptional guest satisfaction
Internship
McColl Center for Visual Art
721 N Tryon St
06.2023 - 08.2023
- Demonstrated self-motivation and accountability in all tasks undertaken.
- Thrived in dynamic, high-pressure environments to ensure operational efficiency.
- Facilitated collaboration with artists to cultivate supportive and creative environments.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Orchestrated planning, execution, and management of summer camp events.
Education
High School Diploma -
North Mecklenburg Highschool
11201 Statesville RdSkills
- Strong sense of accountability
- Works well independently and in a team
- Motivated, goal-oriented, and takes initiative
- Patient and calm with kids and high-volume guests
- Excellent interpersonal and communication skills
- Professional, positive attitude with strong conflict-resolution abilities
Certification
Adobe Photoshop
Adobe Premiere
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Guest Services / Service Support
TopGolf
05.2025 - Current
Cashier
Quick Trip
04.2025 - 11.2025
Cashier Team Lead
Firehouse Subs
05.2024 - 04.2025
Entertainment Ambassador
Great Wolf Lodge
01.2024 - 05.2024
Cashier
Dick’s Sporting Goods
12.2023 - 06.2024
Internship
McColl Center for Visual Art
06.2023 - 08.2023
High School Diploma -
North Mecklenburg Highschool