Nevaida Rau
Gordon
Summary
Dynamic and results-driven professional with a strong background in customer service at Kohl's Department Store. Proven expertise in relationship building and problem-solving, enhancing customer loyalty and driving sales. Skilled in training and teamwork, fostering a collaborative environment that boosts performance and engagement. Committed to delivering exceptional experiences and support to clients.
Professional instructor with proven track record of guiding and inspiring color guard members to reach their full potential. Expertise in creating innovative routines and enhancing team coordination. Focused on fostering collaborative environment and adapting to evolving team needs, ensuring reliable and impactful performances.
Professional caregiver with keen ability to provide nurturing and attentive care. Proven track record of maintaining safe and engaging environment for children, with strong emphasis on teamwork and adaptability. Skilled in implementing educational activities, ensuring proper nutrition, and managing daily routines efficiently. Dependable and responsive to diverse needs, fostering trust and positive relationships with both children and parents.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Kohls Department Store
Selinsgrove, PA
10.2022 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Promoted special offers and events by engaging with customers on the sales floor, driving awareness of promotions and boosting sales conversion rates.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Trained new employees in sales techniques and store procedures, improving team effectiveness.
Color Guard Instructor
North Schuylkill School District
Ashland, PA
07.2021 - Current
- Facilitated team bonding activities outside of rehearsals to foster camaraderie among members leading to stronger on-field connections during performances.
- Managed inventory of equipment including flags, rifles, sabers, uniforms ensuring proper maintenance and timely replacement when needed.
- Enhanced student performance by developing and implementing comprehensive color guard routines.
- Served as an ambassador for the school''s music program at local community events by showcasing color guard performances or providing demonstrations at recruitment fairs.
- Developed strong relationships with parents through regular communication about upcoming events, expectations, and their child''s progress.
- Provided personalized coaching for individual skill development, resulting in increased confidence and performance quality.
- Utilized social media platforms to promote upcoming performances, celebrate team accomplishments, and recognize individual achievements.
- Organized and managed color guard auditions, ensuring fair and objective evaluations of each participant''s abilities.
- Maintained a safe and supportive learning environment for all students, fostering personal growth and teamwork skills.
- Led workshops on various techniques such as flag spinning, dance movements, and rifle tossing to enhance student skills.
- Established clear expectations for behavior during practices, competitions, and other group activities, enforcing disciplinary measures when necessary.
- Designed visually appealing uniforms and equipment choices to complement the overall theme of each performance.
- Evaluated individual student progress regularly through video analysis and constructive feedback sessions.
- Promoted a positive team culture by emphasizing respect, commitment, and collaboration among members.
- Collaborated with band directors to create cohesive performances that incorporated both musical and visual elements.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
- Developed relationships with clients to provide ongoing support and encouragement.
- Assisted in the development of participant numbers.
Babysitter
Family Members
Fountain Springs, PA
01.2021 - 08.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- I ensured a safe and happy environment.
- Helped children learn with different exercises and activities.
- Prepared healthy, age-appropriate snacks and meals.
- Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.
Pet Sitter
Family Members
Fountain Springs, PA
01.2020 - 08.2024
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
- Built trust with clients by consistently demonstrating reliability, punctuality, and attention to detail in all aspects of pet care provision.
- Conducted regular home visits to check on pets while owners were away, providing peace of mind through routine updates.
Education
Bachelor of Arts - Psychology
Susquehanna University
Selinsgrove, PA05-2025
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Relationship building
- Conflict resolution
Accomplishments
Completed the comprehensive psychology exam at my university.
Timeline
Retail Sales Associate
Kohls Department Store
10.2022 - Current
Color Guard Instructor
North Schuylkill School District
07.2021 - Current
Babysitter
Family Members
01.2021 - 08.2024
Pet Sitter
Family Members
01.2020 - 08.2024
Bachelor of Arts - Psychology
Susquehanna University
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