Neven Mladenović
Analyst, Pruduct Manager, Product Owner
Belgrade,Serbia
Summary
Product-focused professional with 15+ years of experience across product management, account support, and business coordination. Proven ability to manage cross-functional projects, optimize processes, and deliver customer-focused solutions. Skilled in stakeholder engagement, requirement analysis, and product lifecycle management. Strong background in telecommunications and technology industries, seeking to leverage expertise as a Product Owner, Product Manager, or Business Analyst.
Overview
16
16
years of professional experience
2
2
Languages
Work History
Account Support Associate
NCR
05.2014 - Current
- Ensured fulfillment of contractual obligations by coordinating across multiple departments and external partners.
- Maintained effective relationships with Field Support Centers, Field Operations, Logistics, Billing, and Customer Advocates.
- Resolved complex customer issues by leveraging knowledge of WCS systems, operations, and contract specifics.
- Supported continuous service improvement initiatives to enhance customer satisfaction.
Business Coordinator & Key Account Manager
Telenor
03.2013 - 05.2014
- Managed portfolio of 60+ Telenor key accounts, driving customer satisfaction and retention.
- Coordinated activities between sales and cross-functional teams to ensure seamless service delivery.
- Produced performance reports on regional achievements and account growth.
- Conducted device testing and provided recommendations for business solutions.
- Forecasted COGS and monitored KPIs to support business decision-making.
Business Product Manager
Telenor
03.2011 - 03.2013
- Developed and managed mobile broadband (MBB) product portfolio, ensuring competitive positioning in the market.
- Conducted trend analysis and defined product strategy and roadmaps aligned with customer needs.
- Led the introduction of new offerings, ensuring timely delivery to market.
- Provided forecasting and sales support to strengthen revenue growth.
- Oversaw enterprise email and Blackberry solutions.
Broadband Specialist
Telenor
03.2010 - 03.2011
- Designed and managed broadband offerings for pre- and postpaid segments.
- Monitored KPIs to ensure product performance and alignment with strategy.
- Conducted market analysis to adapt portfolio in line with evolving trends.
- Supported sales teams with product insights and forecasting.
Education
Skills
- Product Lifecycle Management
- Business & Data Analysis
- Stakeholder & Customer Management
- Process Optimization & Reporting
- Problem-Solving & Decision-Making
- Cross-functional Team Collaboration
- Jira
- Confluence
- Miro
- Microsoft Office
Websites
Timeline
Account Support Associate
NCR
05.2014 - Current
Business Coordinator & Key Account Manager
Telenor
03.2013 - 05.2014
Business Product Manager
Telenor
03.2011 - 03.2013
Broadband Specialist
Telenor
03.2010 - 03.2011
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