Nevena Grkovic
English And Italian Language Trainer
Beograd - Savski Venac
Summary
Experienced professional with a strong background in teaching, coaching, training, customer service, and office management. Proactive and adaptable to fast-paced and diverse work environments, consistently achieving results through self-motivation and dedication. Demonstrated ability to effectively lead teams and deliver exceptional customer service while maintaining a positive attitude. Passionate about continuous learning and development to enhance skills and contribute to organizational success.
Overview
22
22
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
General and Business English Language Teacher -collaborator /Italian Language Teacher- collaborater
Inlingua Galindo
05.2022 - Current
- Company Overview: Skola stranih jezika, Beograd, Srbija; https://inlingua-beograd.co
- Teaching adults English and Italian language using predefined teaching materials and Inlingua teaching techniques.
- Developed a positive classroom environment by incorporating collaborative learning strategies.
General and Business English Language Trainer
Learnlight
10.2020 - Current
- Company Overview: EdTech Company - Award-Winning Technology for Language & Skills Corporate Training; http://www.learnlight.com/
- Working with learners from all over the world to improve their communication skills in speaking, listening, reading, and writing, increasing their active vocabulary and explaining grammar as needed.
- Teaching specialized courses that cover the use of the English language in business administration and management, such as accounting, finance, human resources, labor and industrial relations, and marketing.
- Boosted student confidence in their language abilities through consistent positive reinforcement and constructive feedback.
- Evaluated student progress regularly through formative assessments, providing valuable data for targeted improvements in instruction.
- Utilized multimedia tools such as videos, audio recordings, and online resources to supplement traditional teaching methods and enhance the learning experience.
English and Italian Second language Tutor
Freelancer
11.2013 - Current
- Freelance tutor working for various Asian schools and platforms: I-Tutor, Talk 915, Beda Kid (Lingoturtle)
- Demonstrated patience and flexibility when working with students facing challenges in grasping complex language concepts, providing tailored support to ensure success.
- Teaching children (preschool and school-age) and adults English language using predefined teaching materials and appropriate teaching techniques.
- Leading, motivating, supporting, challenging and developing students at all levels in order to achieve success.
Service Coordinator for USA Territory
NCR Corporation
07.2013 - 11.2013
- Company Overview: Customer Care Center -Belgrade, Serbia; http://www.ncr.com/
- Proactive planning of all incoming work order allocations received within a specific geographic territory or Customer responsibility;
- Ensuring that all available resources are effectively utilized and predefined service levels are consistently achieved and contractual agreements are met;
- Support the activities of the Customer Engineers (CEs) assigned to this position within a particular geographic region or territory;
- Managed and coordinated service teams to achieve successful completion of service projects.
Language Courses Coordinator and Trainer
Kontext Language Institute
06.2012 - 03.2013
- Company Overview: Serbia; www.kontext.edu.rs
- Developing and conducting all courses held within the institute.
- Training entire Teaching Staff in accordance with the latest Methodology and Pedagogy methods.
- Supervising and Coordination of all lessons and activities in close collaboration with the General Manager.
- Curricula and extra curriculum activities for adult and children students.
- Working on ‘Easy learning’ and ‘Adapted learning’ Projects.
- Serbia; www.kontext.edu.rs
First Class Stewardess
Emirates Group
11.2007 - 06.2012
- Company Overview: Dubai, UAE; http://www.theemiratesgroup.com/
- Providing the highest level of customer service to passengers traveling In First Class, all over the world, with the personal touch and ability to anticipate their needs.
- Managing people and conflict management.
- Daily interaction and teamwork with colleagues from more than 100 nationalities and the highest adaptability and flexibility to changing ambient.
- Dubai, UAE; http://www.theemiratesgroup.com/
ENGLISH TEACHER
University of Radnicki Language School
09.2005 - 09.2007
- Company Overview: Kragujevac, Serbia; https://rukg.edu.rs
- English language courses for preschool and school children and Beginners/Intermediate English language Courses for Adult Students.
- Teach the assigned courses in accordance with the course outlines and recommended textbooks.
- Kragujevac, Serbia; https://rukg.edu.rs
ENGLISH TEACHER
SPARROW
05.2003 - 09.2005
- Company Overview: English language school for kids, Kragujevac, Serbia
- Teaching the English Language to children of different age groups (4-12) using appropriate materials, teaching methods, and techniques.
- English language school for kids, Kragujevac, Serbia
Education
Master’s degree - Italian language and literature, Methodology, Pedagogy, ESL
The University of Belgrade
10.1999 - 05.2003
Skills
Strong verbal and written communication
Analytical problem-solving
Continuous learning practices
Effective time management
Clear and concise communication
Problem-solving skills
Effective communication
Timeline
General and Business English Language Teacher -collaborator /Italian Language Teacher- collaborater
Inlingua Galindo
05.2022 - Current
General and Business English Language Trainer
Learnlight
10.2020 - Current
English and Italian Second language Tutor
Freelancer
11.2013 - Current
Service Coordinator for USA Territory
NCR Corporation
07.2013 - 11.2013
Language Courses Coordinator and Trainer
Kontext Language Institute
06.2012 - 03.2013
First Class Stewardess
Emirates Group
11.2007 - 06.2012
ENGLISH TEACHER
University of Radnicki Language School
09.2005 - 09.2007
ENGLISH TEACHER
SPARROW
05.2003 - 09.2005
Master’s degree - Italian language and literature, Methodology, Pedagogy, ESL
The University of Belgrade
10.1999 - 05.2003
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