Nevin Goode
Suffolk,VA
Summary
Customer-oriented Wireless Sales Associate with thorough knowledge of company's products and services and familiarity of customer and market dynamics. Versed in assessing customer needs, maintaining stock and cross-selling products. Proficient in POS system operations coupled with positive, energetic demeanor. Outgoing Wireless Sales Associate offering expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry.
Developed strong observational and situational awareness skills in security-focused environment. Proven ability to handle emergency situations and enforce safety protocols. Seeking to transition into new field where these skills can contribute to maintaining safe and orderly environment.
Overview
3
3
years of professional experience
Work History
Security Officer
Top Guard Security
06.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Checked and verified photo identification prior to granting facility access.
- Responded quickly to incidents and assessed active situations for security concerns.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Monitored CCTV cameras and alarm systems for security breaches.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Issued access cards to authorized personnel to monitor access points.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
Warehouse Worker
Amazon
01.2024 - Current
- Enhanced team productivity by streamlining communication and implementing efficient project management tools.
- Developed strong client relationships through timely and thorough follow-up on inquiries and concerns.
- Optimized departmental processes with the implementation of innovative strategies, resulting in improved efficiency and reduced costs.
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Worked varied hours to meet seasonal and business needs.
- Prioritized tasks to meet tight deadlines, pitching in to assist others with project duties.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Enhanced warehouse efficiency by implementing effective inventory management and organization systems.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
Mobile Expert
OSL Wireless Retail Sales Associates
11.2022 - 01.2024
- Monitored wireless sales space to establish familiarity with various carriers.
- Maintained sound knowledge of company product suites.
- Performed in-store product demonstrations at assigned events.
- Assisted customers in determining cellular phone needs by asking open-ended questions, clarifying advantages and disadvantages of each product and explaining products by ratings.
- Accepted and processed payments and purchases for new equipment using POS system.
- Demonstrated proficient product knowledge to customers and provided detailed product information.
- Activated both contract and pre-paid wireless phones for Number customers per month by inserting new SIM cards and batteries, restoring content and establishing new payment accounts.
- Increased monthly sales Number% by recommending seasonal buy one get one sales, rebates and limited time offers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Developed strong rapport with customers and created positive impression of business.
- Used in-store system to locate inventory and place special orders for customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Upsold customers by recommending accessories and promotions to increase revenue.
- Kept customers and other employees up-to-date on latest devices and technology by performing frequent product demonstrations.
Sandwich Artist
SUBWAY®Restaurants
10.2022 - 11.2022
- Greeted guests, promoted specials and took orders.
- Assisted customers in choosing menu items by providing food complementing information.
- Organized freezers, refrigerators and storage rooms by receiving, recording and moving food and beverage supplies and products.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice and trim food.
- Shared information with customers about menu items, preparation methods and ingredients.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
Education
High School Diploma -
Kings Fork High School
07.2022
Bachelor of Science - Criminal Justices
Elizabeth City State University
07.2026
Skills
- Cleaning and Sanitizing
- Menu Memorization
- Station Preparation
- Cash Handling
- Teamwork and Collaboration
- Time Management
- Dependable and Cooperative
- Adaptability and Flexibility
- Customer Relations
- POS Transactions
- Product Line Knowledge
- Technical Support
- Wireless Accessories
- Conflict Resolution Techniques
- Sales Contracts
- Phone Answering
- Returns and Exchanges
- Customer Service and Assistance
- Ability to Lift 75 Pounds
- Report writing
- Incident reporting
- Property patrol
- Crime prevention
- Maintaining order
- Accident investigations
- Perimeter security
- Building security
- Emergency response
- First aid administration
- Alarm monitoring
Timeline
Security Officer
Top Guard Security
06.2024 - Current
Warehouse Worker
Amazon
01.2024 - Current
Mobile Expert
OSL Wireless Retail Sales Associates
11.2022 - 01.2024
Sandwich Artist
SUBWAY®Restaurants
10.2022 - 11.2022
High School Diploma -
Kings Fork High School
Bachelor of Science - Criminal Justices
Elizabeth City State University
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