Nevin Thomas

• Responded quickly to emergency maintenance requests for timely on-call support.
• Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
• Installed new equipment and explained operation and routine maintenance protocols to customers.
• Reviewed technical documentation to complete equipment maintenance and repair.
• Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
• Operated hand tools and power equipment according to company safety procedures.
• Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
• Followed safety procedures to avoid injuries in field.
• Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
• Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
• Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.

Work onsite to install cable wiring

Internet and phone connections

Complete drops from customer home to utility pole to insure good connections

• Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
• Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
• Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
• Maintained safety standards during installations, reducing the incidence of workplace accidents.
• Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
• Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
• Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
• Coordinated with customers to meet needs and requirements swiftly and to high standards.