Nevis Ponce
Miami
Summary
Dynamic professional with a strong background in customer service and housekeeping, honed at FPG and Bamboo Restaurant Miami. Recognized for exceptional communication and critical thinking skills, I consistently enhanced guest satisfaction and operational efficiency. Proven ability to thrive under pressure while maintaining high standards of service and cleanliness.
Professional hospitality worker with strong standards and results-driven mindset. Proven track record in maintaining cleanliness, organization, and safety in various settings. Known for effective team collaboration, reliability, and adaptability to changing needs. Skilled in deep cleaning, inventory management, and customer service, with focus on delivering exceptional results.
Overview
6
6
years of professional experience
Work History
Housekeeper
FPG
07.2022 - Current
- Maintained cleanliness and organization in all assigned areas to ensure guest satisfaction.
- Assisted with laundry services, ensuring timely processing of linens and uniforms.
- Utilized cleaning equipment and supplies effectively to uphold safety standards.
- Followed detailed cleaning schedules to promote consistency in task execution.
Waitresss
Bamboo Restaurant Miami
02.2019 - 06.2022
- Provided exceptional customer service, ensuring guest satisfaction and repeat business.
- Monitored table turnover rates, enhancing overall operational efficiency during busy shifts.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Collaborated with kitchen staff to streamline communication and improve service speed.
- Resolved customer complaints swiftly, fostering a positive dining experience.
Education
Normal Mista Superior
ColombiaSkills
- Teamwork
- Customer service
- Housekeeping
- Excellent communication
- Critical thinking
- Calm under pressure
- Active listening
Languages
Spanish
Native or Bilingual
English
Limited Working
papiamento
Native or Bilingual
Timeline
Housekeeper
FPG
07.2022 - Current
Waitresss
Bamboo Restaurant Miami
02.2019 - 06.2022
Normal Mista Superior
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