Newell Davis
Baltimore,MD
Summary
Talented Maintenance Administrator with 23 years of experience in performing effective and courteous communication between field technicians and Verizon customers. Successful in prioritizing maintenance requests and promptly responding to emergency repair needs. Driven to document detailed records of completed labor in work orders.
Overview
28
28
years of professional experience
Work History
Maintenance Administrator
Verizon
Silver Spring, MD
10.1999 - Current
- Answered client queries and complaints to provide strong customer service.
- Engaged in professional networking to maintain strong relationships with communications and technical professionals to drive partnerships with customers.
- Communicated company promotions, products, and services to clients to increase brand awareness and overall revenue.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Demonstrating high levels of typing and computer system skills
Educator
Digital Harbor High School
Baltimore, MD
09.1997 - 06.2000
- Built relationships and communicated with parents to provide best learning environment for children.
- Monitored student progress and adjusted instruction to meet individual needs.
- Utilized innovative teaching strategies to effectively engage students in learning.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
Security Guard
John Hopkins Hospital
01.1996 - 03.1998
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Education
Bachelor of Science - English
Coppin State University
Baltimore, MD05.2000
Skills
- Problem-Solving
- Decision-Making
- Customer Service
- Verbal and Written Communication
Timeline
Maintenance Administrator
Verizon
10.1999 - Current
Educator
Digital Harbor High School
09.1997 - 06.2000
Security Guard
John Hopkins Hospital
01.1996 - 03.1998
Bachelor of Science - English
Coppin State University
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