Marilyn "Mae" Newman
Customer Service
Greenville,SC
Summary
Mission-driven, client-focused professional with a strong record of delivering high-quality service in fast-paced environments, supporting front-end operations, and resolving inquiries with accuracy, empathy, and discretion. Demonstrates the communication, problem-solving, and organizational skills essential to patient access functions, including registration support, appointment coordination, and adherence to confidentiality standards such as HIPAA. Highly adaptable and collaborative, with the ability to quickly learn medical terminology, electronic health record systems, and healthcare workflows to support positive patient experiences and organizational outcomes.
Overview
17
17
years of professional experience
2
2
years of post-secondary education
Work History
Camp Consultant
Camp Medolark inc
Washington, ME
10.2025 - Current
- Leads strategic initiatives (CIT/JC programming, recruitment, campership program, etc.) to enhance operational efficiencies across multiple projects.
- Facilitates orientation & workshops to identify process improvements for CITs, JCs and counselors, and align stakeholder goals.
- Collaborates with cross-functional teams to drive project success and ensure timely delivery.
- Managed returning counselor relationships, ensuring satisfaction through proactive communication and support.
- Resolved counselor, artist-in-resident, and camper inquiries and issues through multiple communication channels, enhancing satisfaction and retention.
- Collaborated with cross-functional teams to streamline support processes, improving efficiency and response times.
- Implemented feedback loops to gather customer insights, driving continuous service improvements.
Head Counselor
Camp Medolark Inc
Washington, ME
06.2025 - 08.2025
- Led team of counselors in developing engaging programs for diverse youth populations.
- Designed and implemented training sessions to enhance staff skills and foster teamwork.
- Established safety protocols, ensuring adherence to regulations and promoting a secure environment.
- Coordinated daily operations, managing schedules and activities for optimal camper experiences.
- Mentored junior counselors, providing guidance and support to enhance their professional growth.
- Evaluated program effectiveness through feedback, implementing improvements based on participant insights.
Family Support Specialist
Healthcare & Emergency Solutions
Atlanta, GA
10.2024 - 03.2025
- Managed 10+ cases per week via home/site visits, assisting clients with developing comprehensive life, technical, job skills, and behavior management.
- Planned and managed in-home parent workshops on assisting children in attaining academic success.
- Promoted community integration by providing extensive physical, emotional and social support.
- Monitored progress and documented clients' status changes to keep case managers and care team updated.
- Facilitated family meetings to ensure communication and collaboration between family members.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
Counselor
Camp Lakey Gap (Christmount)
Black Mountain, NC
06.2024 - 08.2024
- Participates in physical activity while supervising campers in different activities for at least 10 hours a day in wooded and hilly terrain
- Develops a professional and respectful working relationship with fellow staff members
- Prepares for camper(s) arrival and follows up with camper’s guardians, while acting in a supportive and professional manner in any written or in-person communication
- Supports campers at their level of need, which may include personal care-giving, while using Camp Lakey Gap techniques taught during staff training
- Fully supervises camper(s), 1:1 or 1:2, and remains within arm’s reach at all times
- Completes forms, incident reports, daily camper notes, and camper rewards
- Fulfills other requested tasks from supervisors and directors, as needed.
Founder/CEO
The Refiner’s Chamber, INC
New Orleans, LA
01.2019 - 05.2024
- Mentored 25+ pre-adolescent to adult females in life skills, home skills, job readiness, financial literacy, academic achievement, goal-setting, and personal growth.
- Used the arts and sports to teach life skills while creating an intentional space for self-expression, and healthy outlets for stress
- Helped girls discover who they are through foundational teaching, different experiences, and cultivating an atmosphere of support, sisterhood, and safety
- Engaged families in the growth and healthy development of girls and family. Streamlined programs and curriculum with actionable and measurable individual progress analysis.
- Nonprofit management, volunteer recruitment, research, retention, member accountability, board and committee recruitment and management, curriculum creation, program directing and management, community engagement, fundraising, leadership, training, etc..
- Conducted target market research to scope out industry competition and identify advantageous trends.
- Created organization's mission and vision statements for use by employees.
- Developed strong partnerships with other businesses to allow for collaboration and more significant opportunities for growth.
- Established and maintained strong relationships with members, parents/guardians, vendors and strategic partners.
- Devised and presented business plans and forecasts to board of directors.
Program Coordinator
Up2us Sports
New Orleans, LA
08.2022 - 04.2023
- Administrative liaison for South and Midwest regions
- Supported AmeriCorps Coach onboarding and exiting process in partnership with the National Operations Team
- Monitored compliance of coaches and program sites to ensure consistency with criteria established by funding sources, the Up2Us Sports mission, and the Up2Us Sports Coach program
- Assisted with organizing regional trainings, special events, and program initiatives
- Coordinated program activities for coaches and other stakeholders, i.e., Service Days, coach professional development, socials, etc.
- Analyzed viewer data and adjusted programming lineup to maximize potential viewership.
- Designed program implementation and maintenance plan.
Administrative Coordinator III
Delgado Community College
New Orleans, LA
01.2017 - 01.2022
- Performed responsible, initial departmental-program duties in accordance with rules, regulations, and policies, which include involving communication with other departments, customers, etc
- Developed procedures and guidelines related to the imaging and storing of documents; maintains a log of imaged files; serve as lead worker over other imaging positions
- Prepared requisitions for the purchase of supplies; involving entering information into an automated system
- Compiled information from various sources and prepared specialized reports; formatted reports according to department standards for recruitment purposes
- Served as clerical assistant to a Director of Admissions and the Recruitment & Outreach department, which included keeping appointment schedules, issuing directives to others on their behalf, and relieving the manager of administrative matters
- Supervised, trained and hired student work study employees
- Performed some duties related to traditional administrative functions, such as property control, purchasing, and safety procedures, in addition to other clerical duties as noted above.
- Managed and maintained electronic and paper-based filing systems to keep essential documents and information easily accessible and organized.
- Greeted visitors with professionalism and enthusiasm to provide support and direct guests to appropriate department.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Organized meetings for executives and coordinated availability of conference rooms for participants.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
Program Director
Boys & Girls Club of America
New Orleans, LA
01.2018 - 01.2019
- Planned, developed, evaluated and oversaw implementation of arts, education, social recreation, health and physical education, computer center and specialty programs, activities and services that prepares youth for success
- Communicated with families of youth concerning progress, concerns and cultivated building a whole relationship beneficial for their youth
- Gained knowledge of service, organizations and partnerships within the community, while keeping the principles and practices of the Boys & Girls Club of America at the front of every connection
- Prioritized the youth while intermingling BGCA programming and the youth culture of New Orleans
- Planned program schedules, trained, assigned, and encouraged staff in implementing programming
- Communicated and enforces organization’s policies, procedures, and standards with regard to upkeep, usage and maintenance of program areas and equipment
- Planned and took action to ensure program areas were safe, attractive, well-maintained, and clean.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission. This increased member participation and comraderies by 56%.
- Received Teacher of the Year for NFL-Yet program leadership and implementation.
Program Associate
Girls On the Run International
New Orleans, LA
01.2017 - 01.2018
- Performed data collection and coordinated site visits with coaches to ensure the GOTR program and curriculum was being implemented across each site
- Served as coach liaison to assist sites with specific needs, troubleshoot behavioral or site issues, and supported sites, coach teams and their girls as needed
- Certified coach trainer
- Managed records for all programs and kept meticulous notes in system regarding changes and plan alterations.
- Identified new program opportunities in New Orleans and surrounding communities through careful research and networking.
Substitute Teacher
Kelly Educational Staffing
New Orleans, LA
01.2015 - 01.2016
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
- Supervised lunchroom and recess activities.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
Administrative Assistant III
Delgado Community College
New Orleans, LA
01.2009 - 01.2014
- Assisted in training faculty in new administrative systems and procedures
- Administrative liaison between students and Department Chair and Dean of the Communication Division, while using professional judgment to escalate issues and documents only as needed, at time with a recommendation for action
- Supervised, hired, and trained student work study employees
- Other front desk and administrative duties as necessary.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Bachelor of Science - Psychology
08.2023 - Current
- American Dance Therapy Association, Southern Chapter Officer
Skills
- Office Administration
- Peer Counseling
- Needs Assessment
- Crisis Intervention
- Database Management
- Daily living activities teaching
- Behavior monitoring
Team leadership & development
Attention to detail
Problem-solving
Integrity and honesty
MS office
Strategic planning
Customer relationship management
Goal setting
Time management
Client engagement
Processes and procedures
Safety regulations
User support
Volunteer Experience
- Boys & Girls Club of America
- Girls on the Run New Orleans, Coach
- Spoken Word Ministerial Alliance, New Orleans, Dance Instructor)
Timeline
Camp Consultant - Camp Medolark inc
10.2025 - Current
Head Counselor - Camp Medolark Inc
06.2025 - 08.2025
Family Support Specialist - Healthcare & Emergency Solutions
10.2024 - 03.2025
Counselor - Camp Lakey Gap (Christmount)
06.2024 - 08.2024
Brenau University - Bachelor of Science, Psychology
08.2023 - Current
Program Coordinator - Up2us Sports
08.2022 - 04.2023
Founder/CEO - The Refiner’s Chamber, INC
01.2019 - 05.2024
Program Director - Boys & Girls Club of America
01.2018 - 01.2019
Administrative Coordinator III - Delgado Community College
01.2017 - 01.2022
Program Associate - Girls On the Run International
01.2017 - 01.2018
Substitute Teacher - Kelly Educational Staffing
01.2015 - 01.2016
Administrative Assistant III - Delgado Community College
01.2009 - 01.2014