Newton Auguste

•ensuring every guest who walks into the venue are coming to a friendly, clean and exceptional customer service venue

• Utilized strong multitasking abilities to manage multiple responsibilities effectively, ensuring a smooth flow of service during peak times. •ensuring my server have all the tools necessary to be successful and to serve the guest accordingly. •multi-tasking and constantly checking with my team-members if they are in need of help.

• Trained new bussers on nightclub/nightlife procedures, standards, and safety protocols, fostering a strong team dynamic.
• Enhanced customer satisfaction by efficiently clearing and resetting tables for a smooth dining experience.
• Maintained clean and organized work areas, contributing to a safe and inviting dining environment.
• Handled high-pressure situations gracefully by remaining calm under pressure while addressing customers'' concerns swiftly to maintain the flow of service within the establishment.
• Assisted team members during busy periods, ensuring seamless operations and excellent guest experiences.
• Boosted customer loyalty by addressing issues promptly, offering solutions and consistently delivering exceptional service, thus enhancing the overall dining experience.
• Upheld cleanliness standards consistently through regular wipe-downs of tabletops, chairs, booths while also monitoring general tidiness around the floor area.

• Handled high-pressure situations calmly and professionally during peak hours or unexpected rushes at the restaurant.
• Managed multiple tasks simultaneously, prioritizing duties effectively for maximum productivity.
• Greeted customers and provided outstanding customer service.
• Collaborated with the kitchen staff to ensure accuracy of orders, minimizing order errors and complaints.