Nexael Henriquez
Tulare,CA
Summary
Dynamic and customer-focused professional with extensive experience at Dutch Bros, excelling in exceptional customer service and cash handling. Proven ability to build relationships and resolve issues effectively, while demonstrating strong attention to detail and teamwork. Skilled in POS systems and beverage preparation, ensuring a memorable experience for every customer.
Overview
6
6
years of professional experience
Work History
Barista
Dutch Bros
Tulare, CA
01.2022 - Current
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Provided prompt service to customers, addressing inquiries and resolving issues effectively.
- Learned operational procedures for handling returns and exchanges efficiently.
- Assisted customers with transactions, ensuring accurate handling of cash and credit payments.
- Utilized point-of-sale (POS) system for processing sales and tracking inventory accurately.
- Adapted quickly to new tasks and responsibilities in a fast-paced environment.
- Supported promotional activities by informing customers about ongoing sales and offers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Gas Station
Visalia, CA
11.2019 - 04.2021
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Provided prompt service to customers, addressing inquiries and resolving issues effectively.
- Learned operational procedures for handling returns and exchanges efficiently.
- Assisted customers with transactions, ensuring accurate handling of cash and credit payments.
- Utilized point-of-sale (POS) system for processing sales and tracking inventory accurately.
- Adapted quickly to new tasks and responsibilities in a fast-paced environment.
- Supported promotional activities by informing customers about ongoing sales and offers.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
Associate Of Arts - Music Education
College of The Sequoias
Visalia, CA06.2021
High School Diploma -
Tulare Western High School
Tulare, CA06.2017
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- Team player
- Cash handling
- Problem-solving
- Opening and closing duties
- Active listener
- Cleanliness
- Exceptional customer service
- Order taking
- Espresso machine operation
- Safe food handling
- Beverage preparation
- Safe food handling practices
- POS systems
- Menu memorization
- Hospitality service expertise
- POS system operation
- Coffee machinery
- Professional demeanor
- Coffee expertise
- Quality control
- Drink customization
- Espresso preparation
- Up-selling
- Excellent math skills
- Product upselling
- FLUENT IN SPANISH
- Smoothie making
- Conversant in spanish
- Basic math
- Coffee and tea expertise
Languages
Spanish
Native or Bilingual
Timeline
Barista
Dutch Bros
01.2022 - Current
Cashier
Gas Station
11.2019 - 04.2021
Associate Of Arts - Music Education
College of The Sequoias
High School Diploma -
Tulare Western High School