Neyda De La Puente
Eastvale
Summary
Results-driven General Manager with a proven track record in enhancing customer satisfaction and operational efficiency. Skilled in team leadership and employee development, dedicated to driving revenue growth and process optimization.
Overview
15
15
years of professional experience
Work History
General Manager
Del Taco
Fontana, CA
05.2019 - Current
- Directed daily operations to enhance customer satisfaction and operational efficiency.
- Implemented training programs for staff, improving service quality and employee retention.
- Streamlined inventory management processes, reducing waste and optimizing supply chain performance.
- Analyzed sales data to develop strategic promotions, driving revenue growth and customer engagement.
- Increased customer satisfaction by implementing effective staff training and performance management programs.
- Prepared weekly schedules and assigned tasks to staff to maintain organized shift and smooth operations.
Manager, Sales and Customer Support
McDonald's
Fontana, CA
03.2011 - 08.2017
- Maintained accurate cash drawer, ensuring accountability and reducing discrepancies.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Maintained professional, organized, and safe environment for employees and patrons.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
High School Diploma -
Fontana High School
Fontana, CASkills
- Fluent bilingualism
- Customer service
- Problem-solving
- Friendly, positive attitude
- fast leaning
- multitasking
Timeline
General Manager
Del Taco
05.2019 - Current
Manager, Sales and Customer Support
McDonald's
03.2011 - 08.2017
High School Diploma -
Fontana High School