Neysha Caban
Arlington
Summary
Knowledgeable Childcare provider with solid background in providing attentive and nurturing care to children in home settings. Successfully created safe and stimulating environment, fostering emotional and intellectual development. Demonstrated strong communication and problem-solving skills, ensuring seamless coordination with parents and adapting to children's needs.
Overview
8
8
years of professional experience
Work History
In-Home Nanny
The Sanchez Family
Arlington, TX
02.2025 - 02.2026
- Provided full-time care for two 3-year-old twins in a private home setting
- Planned and supervised age-appropriate educational and recreational activities
- Prepared meals and snacks and assisted with feeding routines
- Maintained structured daily schedules including naps, learning activities, and playtime
- Assisted with potty training, hygiene, and dressing routines
- Created a safe, clean, and nurturing environment for the children
- Used patience and positive reinforcement to guide behavior and encourage development
- Performed light housekeeping duties related to childcare, including laundry and toy organization
- Communicated daily with parents regarding activities, behavior, and developmental progress
- Transported children to appointments and activities as needed
Customer Service Representative/ Loan Processor
Liberty Student Loan Forgiveness
Anaheim, CA
01.2020 - 01.2025
- Provided exceptional customer service via phone, chat, and email, building trust and lasting relationships.
- Made 50+ outbound calls daily to follow up with leads, resolve issues, and retain clients.
- Identified customer needs and recommended tailored products and services.
- Resolved cancellation risks by offering personalized solutions and support.
- Collected payments, rescheduled appointments, and ensured timely follow-ups.
- Clearly explained program options, helping clients choose the best fit for their goals.
Customer Service/ Sales Representative
National Advisory
Laguna Hills, CA
04.2018 - 12.2019
- Meet daily and weekly goals required by our team leader.
- Developed strong product knowledge and increased first call resolution rates and closed deals more efficiently.
- Closed 2-3 deals a day. Organized and updated excel spreadsheet.
- Followed up with clients in regards to the status of their application.
- Managed customer inquiries and provided solutions for student loan forgiveness options.
- Facilitated communication between clients and loan servicers to ensure accurate processing of applications.
Education
High School Diploma -
Colegio Lazaro
Carolina, P.R01-2010
Skills
- Bilingual
- Self sufficient
- Fast Learner
- Communication
- Responsible
- Strategic thinking
- Toddler engagement techniques
- Strong work ethic
- Creative play ideas
- Child development
Websites
Personal Information
Title: Sales Representative
Languages
Spanish
Native or Bilingual
Timeline
In-Home Nanny
The Sanchez Family
02.2025 - 02.2026
Customer Service Representative/ Loan Processor
Liberty Student Loan Forgiveness
01.2020 - 01.2025
Customer Service/ Sales Representative
National Advisory
04.2018 - 12.2019
High School Diploma -
Colegio Lazaro