Neyva Garcia Poveda
Ocoee
Summary
Dynamic senior-level payroll and HR professional with over 7 years of extensive experience in payroll, HR, and workforce operations, specializing in hands-on payroll processing within complex, high-volume environments from 2021 to 2024. Expertise in stabilizing payroll operations, resolving discrepancies, minimizing manual entries, and enhancing audit controls to ensure compliance and efficiency. Recognized as a trusted advisor to leadership and payroll teams, providing essential structure, guidance, and continuity during transitional periods. Fully bilingual in English and Spanish, effectively supporting diverse employee populations with clarity and professionalism.
Overview
14
14
years of professional experience
Work History
Disaster Recovery Coordinator
U.S. Small Business Administration (SBA)
USA
11.2024 - 05.2026
- Implemented compliance measures and directed operational initiatives to strengthen disaster recovery preparedness.
- Oversaw documentation, financial tracking, and workflow accuracy under regulatory requirements
- Provided guidance to cross-functional teams in high-pressure environments
- Identified and implemented process improvements to increase efficiency
- Coordinated reporting and financial monitoring for disaster relief projects
- Travel
- Reviewed disaster recovery plans to ensure compliance with federal guidelines and SBA protocols.
- Assisted disaster survivors with SBA disaster loan information and application guidance.
- Reviewed applications for accuracy and completeness and entered data into SBA systems.
- Provided high-volume in-person and remote customer service with professionalism and empathy.
- Coordinated with SBA teams and partner agencies to resolve inquiries and escalate complex cases.
- Travel
- Coordinated disaster recovery efforts to support small businesses impacted by natural disasters.
- Developed and implemented operational plans for effective resource allocation during recovery phases.
Payroll & HR Specialist
Automated Data Processing (ADP)
Maitland, FL
10.2021 - 09.2024
- Processed payroll for multiple client accounts, ensuring accurate and timely payroll delivery
- Resolved complex payroll discrepancies, including retroactive pay, off-cycle payrolls, and manual adjustments
- Managed high volumes of payroll inquiries using ServiceNow while maintaining strong customer service standards
- Reviewed payroll data and supported audit and reconciliation processes
- Collaborated on payroll workflow improvements to reduce errors
- Trained and guided junior payroll staff; supported interim leadership functions
- Assisted leadership with payroll process optimization and workflow documentation
- Remote
Lead Field Manager
U.S. Census Bureau
FL
06.2018 - 10.2021
- Led distributed teams during critical census operations
- Oversaw time reporting, workforce compliance, and operational controls
- Developed corrective actions to improve workflow efficiency and accountability
- Trained and mentored Field Managers and Supervisors
Operations / Managerial Roles
Planet Fitness
Apopka, FL
12.2017 - 08.2018
- Oversaw daily operations, member services, and staff scheduling
- Managed reporting, reconciliation, and operational compliance
- Trained and supervised staff to improve service delivery
HR Manager
Department of Education of Puerto Rico, Office of OMEP
Caguas, PR
08.2012 - 11.2017
- Managed HR operations supporting public school maintenance projects
- Handled recruitment, onboarding, payroll coordination, and benefits administration
- Ensured compliance with labor laws and internal policies
- Developed training and performance evaluation processes
- Supported payroll reporting and employee data accuracy
Education
Bachelor of Science - Human Resources Management
Universidad Del Turabo
Puerto Rico05-2008
Skills
- IT infrastructure
- Incident management
- Teamwork and collaboration
- Time management
- Attention to detail
- HR policies and procedures
- Customer relations
- Onboarding and orientation
- Payroll administration
- Employee onboarding
- HR software proficiency
Additional Information
- Fully bilingual: English & Spanish (read, write, speak fluently)
- Work Authorization: Authorized to work in the U.S. for any employer
Languages
Spanish
Native or Bilingual
Timeline
Disaster Recovery Coordinator
U.S. Small Business Administration (SBA)
11.2024 - 05.2026
Payroll & HR Specialist
Automated Data Processing (ADP)
10.2021 - 09.2024
Lead Field Manager
U.S. Census Bureau
06.2018 - 10.2021
Operations / Managerial Roles
Planet Fitness
12.2017 - 08.2018
HR Manager
Department of Education of Puerto Rico, Office of OMEP
08.2012 - 11.2017
Bachelor of Science - Human Resources Management
Universidad Del Turabo