Shelly Ferro
Chalmette,LA
Summary
Resilient Disaster Recovery Specialist recognized for high productivity and efficient task completion. Skilled in risk assessment, emergency response planning, and post-disaster recovery strategies. Excel in critical thinking, problem-solving, and adaptability to navigate complex disaster scenarios and implement effective recovery plans. Committed to leveraging strong communication skills to coordinate with teams and stakeholders for optimized disaster preparedness and response.
Overview
16
16
years of professional experience
Work History
Disaster Recovery Coordinator
Louisiana Housing Finance Agency/Accurate Title Gr
Pinellas Park, Florida
02.2012 - 06.2016
- Developed and implemented disaster recovery plans for multiple sites.
- Organized and coordinated emergency response teams during crises.
- Conducted risk assessments to identify potential threats and vulnerabilities.
- Maintained detailed records of all disaster recovery activities.
- Analyzed data backup procedures to ensure proper implementation of disaster recovery strategies.
- Provided technical guidance to staff on best practices for data protection and backup solutions.
- Monitored the performance of existing disaster recovery systems and developed corrective action plans as needed.
- Collaborated with internal stakeholders to develop effective business continuity plans in the event of a crisis or emergency situation.
- Drafted incident response reports summarizing key findings from post-disaster evaluations.
- Assisted in developing organizational policies related to emergency preparedness planning.
- Coordinated with external partners such as vendors, suppliers, or contractors regarding disaster recovery operations.
- Performed regular tests of critical systems to ensure their availability in case of an emergency.
- Reported issues in a timely manner with accurate descriptions and steps to reproduce them.
- Monitored incident resolution process to ensure timely completion.
- Assigned tasks to appropriate personnel for investigation and remediation of incidents.
- Identified and documented customer-reported incidents.
- Prioritized incoming incidents based on severity and urgency.
- Developed and implemented processes for tracking and reporting on incident resolution status.
- Conducted root cause analysis to identify underlying issues causing customer-reported incidents.
- Maintained records of all reported incidents in a centralized database.
- Generated reports summarizing the number, type, and duration of customer-reported incidents.
Disaster Recovery Specialist
Louisiana Road Home Program
Baton Rouge, Louisiana
03.2006 - 05.2012
- Developed and implemented disaster recovery plans for critical IT systems.
- Coordinated with stakeholders to ensure successful execution of disaster recovery processes.
- Monitored system performance, identified potential risks, and took corrective action when necessary.
- Maintained up-to-date records of all disaster recovery activities and documentation.
- Provided technical support during the testing phase of disaster recovery plans.
- Assisted in the development of strategies for data backup, storage, archiving, and retrieval procedures.
- Conducted regular drills and training sessions to ensure staff is prepared for emergency situations.
- Identified potential threats or vulnerabilities that could lead to a disruption in service delivery.
- Analyzed current processes and procedures to recommend improvements to enhance efficiency in disaster response times.
- Created detailed reports outlining progress made towards achieving compliance with industry standards related to disaster recovery planning.
- Collaborated with internal teams on designing solutions for complex problems related to business continuity.
- Ensured compliance with applicable laws and regulations regarding data protection and privacy policies.
- Documented steps taken during incident response scenarios including root cause analysis and remediation efforts.
- Provided guidance and direction on best practices for developing an effective Disaster Recovery Plan.
- Maintained communication channels between departments during an emergency situation or crisis management event.
- Managed vendor relationships related to hardware, software, services, or other resources needed for successful implementation of a Disaster Recovery Plan.
- Stayed up to date on federal, state and local regulations governing emergency response plans.
- Inspected emergency facilities and equipment to maintain optimal functional capabilities in emergency situations.
- Studied successful plans from other locations to assess opportunities to improve program operation.
- Developed and deepened relationships with local municipalities, county departments and city agencies to facilitate smooth planning and coordination of emergency response.
- Updated emergency preparedness resource materials plan to comply with federal and state regulations.
- Created emergency situation status reports to discuss response and recovery efforts.
- Communicated departmental, organizational and industry information to staff to help each person better carry out organizational goals.
- Verified legal descriptions of properties for accuracy.
- Performed due diligence to identify any potential issues with a given title.
- Researched relevant laws, regulations, and policies to ensure accuracy of titles.
- Analyzed survey maps to determine property boundaries and ownership rights.
- Conducted lien searches on properties to ensure all liens were cleared prior to closing.
- Reviewed deeds, mortgages, leases, judgments, easements, and other real estate documents for accuracy.
- Prepared reports detailing status of titles in order to facilitate transactions.
- Assisted customers with questions regarding their titles or the process of obtaining one.
- Provided advice on how to resolve complex title-related issues that arise during transactions.
- Advised clients on best practices for transferring titles from one party to another.
- Maintained records of all pertinent information concerning each transaction involving titles.
- Ensured compliance with federal, state, and local laws pertaining to real estate transactions.
- Identified discrepancies between public records and actual land usage or zoning restrictions.
- Investigated claims of fraud or misrepresentation related to real estate titles.
- Coordinated efforts among multiple stakeholders involved in a single transaction involving a title transfer.
Senior Executive Assistant
StoltNielsen Transportation Group
Greenwich, Connecticut
10.2000 - 03.2003
- Provided administrative support to the executive team, managing calendars and scheduling meetings.
- Organized executive presentations, reports, and correspondence for internal and external stakeholders.
- Developed and maintained filing systems, databases, records management systems, and other office resources.
- Composed confidential communications on behalf of senior executives in response to inquiries from staff members or external contacts.
- Coordinated travel arrangements including flights, hotels, transportation, visas, and itineraries.
- Acted as a liaison between the executive team and other departments within the organization.
- Prepared agendas for meetings in consultation with the executive team to ensure all necessary materials were available prior to each meeting.
- Created monthly expense reports for senior executives utilizing accounting software programs such as QuickBooks or Peachtree Accounting Software.
- Maintained knowledge of organizational policies and procedures to ensure compliance with applicable laws and regulations.
- Reviewed incoming emails and directed them to appropriate personnel based on their content or urgency level.
- Developed processes for streamlining workflow among various departments within the organization by establishing effective communication channels between teams.
- Ensured that all documents were properly signed by relevant parties before being submitted for further processing.
- Transcribed minutes of meetings accurately using technology such as Microsoft Word or Google Docs.
- Assisted with event planning by coordinating catering services, reserving venues, ordering supplies.
- Researched current industry trends related to the organization's operations in order to provide suggestions on how best to capitalize on new opportunities.
- Monitored budgets related to projects assigned by senior executives while also providing feedback on ways to reduce costs where possible.
- Answered telephone calls promptly while taking messages when necessary in accordance with company policy.
- Managed multiple projects simultaneously while ensuring deadlines were met without compromising quality standards.
Education
Criminal Procedure Certification - Criminal Justice
05-1997
Some College (No Degree) - Communications
Skills
- Communication protocols
- Contingency Planning
- Crisis communication
- Emergency Management
Timeline
Disaster Recovery Coordinator - Louisiana Housing Finance Agency/Accurate Title Gr
02.2012 - 06.2016
Disaster Recovery Specialist - Louisiana Road Home Program
03.2006 - 05.2012
Senior Executive Assistant - StoltNielsen Transportation Group
10.2000 - 03.2003
Southeastern Louisiana University - Criminal Procedure Certification , Criminal Justice
Marshall University - Some College (No Degree), Communications
Similar Profiles
Danacun ParkerDanacun Parker
Rental Specialist at Oklahoma Housing Finance AgencyRental Specialist at Oklahoma Housing Finance Agency
Alexis UhlAlexis Uhl
Program Analyst Intern at Federal Housing Finance AgencyProgram Analyst Intern at Federal Housing Finance Agency
Susan DelgadoSusan Delgado
Director of Human Resources at Pennsylvania Housing Finance AgencyDirector of Human Resources at Pennsylvania Housing Finance Agency