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Bilingual (English/Spanish) Customer Success professional with 15+ years of experience providing exceptional customer support, managing accounts, resolving complex issues, and supporting sales and operational teams. Skilled in customer relationship management, account maintenance, claims resolution, payment processing, order management, and cross-functional collaboration. Recognized for strong communication, problem-solving abilities, attention to detail, and the ability to build trusted relationships with customers and internal teams. Authorized to work in the US for any employer

CUSTOMER OPERATIONS EXECUTIVE PROGRAM IMPLEMENTATION / STAFF TRAINING / STRATEGIC GROWTH / CUSTOMER SUCCESS Highly skilled Results-driven Call Center Manager with 25 years of experience in leading teams of up to 75+ agents; and supporting operations for global and domestic regions. Proven track record of developing top-performing employees using strong on-boarding programs tailored to skills, training programs, and performance tracking systems resulting in significant increases in customer satisfaction scores and call center efficiency. Accomplished in taking call center programs, branches, projects, and regions from concept to launch. Exceptional skills in team management, process optimization and fostering a collaborative work environment to achieve departmental and company-wide objectives. Skilled communicator continually focused on strengthening business line service.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.

Experienced Sales Manager, Customer Service Professional, and Account Manager with a proven track record of driving sales and delivering exceptional client services across diverse sectors. Adept at expanding territories and securing new business in highly competitive markets. Committed to process improvement and adept at leading teams to success, consistently enhancing customer satisfaction and achieving significant growth. Strong focus on driving client satisfaction and retention. Skilled in building relationships, solving problems, and providing tailored solutions. Thrives on team collaboration, adaptability, and achieving tangible results. Known for reliability, effective communication, and strategic thinking abilities.

Over 19 years of experience in all aspects of Customer Service Departments from entry level to Customer Success Management duties, withdrawals processing and reporting, as well as Ad Operations, Programmatic, web testing, design and remote support. Over 8 years of experience in campaign trafficking, DFA trafficking, Google Analytics, DCM and reporting tools from small businesses to Fortune 500. With basic knowledge of Adobe Analytics as well. Generating live performance and post tracking reports. Ability to direct complex projects from concept to fully operational status. Goal-oriented individual with strong leadership capabilities. Organized, highly motivated, and detail-directed problem solver. Proven ability to work in unison with staff. Extensive knowledge of the Poker / Gaming industry / Customer Service / Technical Support / Digital Campaign Trafficking and Management / Customer Success Management

Dynamic Customer Success Manager with a proven track record at Adobe, adept in leveraging Inside Sales Management and team building to drive revenue growth and customer satisfaction. Excelled in developing strategies for customer onboarding and retention, achieving significant account management successes. Skilled in fostering client relations and leading cross-functional teams to exceed targets.

Nezar Shakhtour

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Customer Success Manager

Managing Turo

Team Leader

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Bachelor of Science - Computer Science

High School Diploma -

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Customer Success Manager

Managing Turo

Team Leader

Bachelor of Science - Computer Science

High School Diploma -

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