N'FALY DIALLO
Summary
Customer-focused professional with strong communication skills and a proven ability to provide excellent service in fast-paced environments. Quick learner, dependable team player, and motivated to contribute through problem-solving, adaptability, and a strong work ethic. Motivated to grow professionally and contribute to organizational success through reliability, problem-solving, and attention to detail.
Overview
9
9
years of professional experience
Work History
Line Cook
Penny Reds
Detroit, MI
09.2025 - 05.2026
- Maintained cleanliness and organization of kitchen work areas and equipment.
- Trained new staff in food preparation techniques and equipment usage.
- Collaborated with team members to streamline service delivery during peak hours.
- Set up and stocked cooking stations with necessary supplies and ingredients.
- Collaborated with kitchen staff and servers to provide excellent customer service.
Prospect Airport Services
Detroit Metropolitan Wayne County Airport
DETROIT, MI
01.2022 - 06.2025
- Assisted passengers with checking in, checking bags, boarding passes, & seat assignments.
- Help passengers with Boarding, disembarking aircraft, and serviced information
- Handled baggage inquiries, lost luggage reports, and general passenger assistance.
- Assisted travelers with special needs, including wheelchair and mobility support.
- Resolved customer concerns and answered questions in a professional manner.
SERVER
Benihana
NOVI, MI
05.2017 - 08.2018
- Greeted customers promptly and provided friendly, professional service.
- Took accurate customer orders and communicated them to kitchen staff
- Served food and drinks efficiently while ensuring customer satisfaction.
- Ensured guests had a positive dining experience from arrival to departure.
- Followed restaurant safety, sanitation, and customer service standards
- Processed payments and handled cash and credit card transactions accurately.
Education
Business Administration
LOURDES UNIVERSITY
SYLVANIA, OH05.2022
Skills
- Time management
- Attention to detail
- Cleaning and organization
- Customer service
- Team coordination
- Professional attitude
Languages
French
Full Professional
English
Full Professional
Madigo
Full Professional
Susu
Full Professional
Folani
Full Professional
Timeline
Line Cook
Penny Reds
09.2025 - 05.2026
Prospect Airport Services
Detroit Metropolitan Wayne County Airport
01.2022 - 06.2025
SERVER
Benihana
05.2017 - 08.2018
Business Administration
LOURDES UNIVERSITY