Nfamoussa Conde
Newark,USA
Summary
Professional with strong background in IT support and technical troubleshooting. Skilled in diagnosing and resolving hardware and software issues, managing networks, and providing exceptional customer service. Known for effective team collaboration, adaptability, and delivering results in fast-paced environments. Proficient in various operating systems, network configurations, and IT service management tools. Reliable and flexible, ensuring seamless IT operations and user satisfaction.
Overview
13
13
years of professional experience
Work History
IT Support Technician
Fedex Ground
03.2021 - Current
- Upgrading operating system
- Replacing and troubleshooting hardware and software
- Fixing scanner malfunction
- Troubleshooting network failure, system configuration
System Technician
ZT System Group
02.2016 - 02.2020
- Testing systems and fixing hardware and software issue
- Analyzing and diagnosing failure systems (hardware, software and debugging)
- Update bios and firmware
- Analyzing and diagnosing network connection problems
- Installing hardware, software and repairing Microsoft and Amazon data center servers Configuration of cisco systems
IT Technician
Kmart
01.2014 - 02.2015
- Setup and ensure the maintenance of LAN and WAN
- Carry out the configuration and support of the systems
- Creating network security policies
- Establishing VPN connection
- Establishing data backup policies
Network Technician
Spectrum
03.2012 - 01.2013
- Installing networks according to customer orders, technical specifications and manuals
Education
Associate of Applied Science - Electronic And Computer Science
Eastwick College
Nutley, NJ06-2016
Associate degree - Computer and Electronic Technology
Eastwick College
01.2016
Skills
- Active Directory
- Computer Networking
- LAN
- Hardware installation
Personal Information
Work Permit: Authorized to work in the US for any employer
Timeline
IT Support Technician
Fedex Ground
03.2021 - Current
System Technician
ZT System Group
02.2016 - 02.2020
IT Technician
Kmart
01.2014 - 02.2015
Network Technician
Spectrum
03.2012 - 01.2013
Associate degree - Computer and Electronic Technology
Eastwick College
Associate of Applied Science - Electronic And Computer Science
Eastwick College
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