Colton Beals
Phoenix,AZ
Summary
Ambitious and detail-oriented IT professional with a strong foundational knowledge of cloud computing and cybersecurity principles. Eager to leverage academic coursework and technical skills to contribute to a dynamic IT team as a Cloud & Security Specialist. Proven ability to quickly grasp new concepts, troubleshoot technical issues, and work collaboratively with team members to achieve project goals. Seeking an opportunity to gain hands-on experience and further develop expertise in cloud technology and security practices.
Overview
3
3
years of professional experience
2
2
Certifications
Work History
IT Support Technician
Chewy Inc.
Phoenix, AZ
11.2022 - 08.2024
- Provided day to day technical support for warehouse staff, resolving issues with computers, handheld scanners, headsets, and workstation hardware.
- Troubleshot network connectivity problems, printer malfunctions, and login/account access issues using basic diagnostic tools.
- Supported users with password resets, MFA setup, and navigating company applications.
- Worked with the IT supervisor to escalate advanced issues and document incidents through the ticketing system.
Crew Member
Jet's Pizza
Fairview Heights, AZ
12.2021 - 10.2022
- Applied problem-solving abilities to handle customer complaints promptly, analyzing issues, and implementing effective resolutions.
- Demonstrated customer service skills by engaging with diverse clientele, ensuring clear and effective communication to meet their needs and provide satisfactory solutions.
- Exhibited inventory management skills, overseeing the availability of ingredients and supplies, and proactively initiating timely restocking procedures.
- Collaborated with team members to ensure smooth restaurant operations, fostering a strong sense of teamwork and the ability to work collaboratively.
Education
BS - Cybersecurity and Information Assurance
Western Governor's University
06-2026
Technical Training - IT Cloud & Security
Centriq
09.2023
Skills
- Server and Network Device Configuration
- Cloud Services and Management
- Technical Support and Configuration
- Project Management (Trello)
- Technical Documentation
- Network Assessment and Proposal
- TCP/IP Network Services
- Service-Level Agreements & Compliance
- ConnectWise Manage
- Hyper-V Virtualization
- Active Directory
- Linux Distributions
- Windows Configuration
- M365 Administration
- Networking Fundamentals
- Windows Server Products
- Domain Management
- Access Controls
- Securing Business Networks
- Azure Fundamentals
- Wireshark
- PowerShell Scripting
- NIST Standards
- Patch Management
- Security Compliance
- Network Hardening
- Secured Wireless Permissions
Certification
- Security+, CompTIA, 04/01/24
- A+, CompTIA, 12/01/21
Projects
- Home Lab Setup
- Built a small home lab using VirtualBox/VMware
- Configured Windows/Linux virtual machines for testing
- Practiced networking, OS installation, and troubleshooting.
- Ticketing System Simulation
- Used a free Jira/Freshservice clone to simulate IT support workflows.
- Created mock tickets, practiced documentation, and escalation procedures.
- PC Repair & Optimization Toolkit
- Developed a checklist for diagnosing hardware issues
- Performed OS reinstalls, driver updates, and malware scans for friends/family.
Hobbies and Interests
- Hardware & PC Building
- Networking & Cybersecurity Fundamentals
- Emerging Technology & AI Tools
- Boxing & Fitness Training
- Tech Repair (PC's & Peripherals)
Timeline
IT Support Technician
Chewy Inc.
11.2022 - 08.2024
Crew Member
Jet's Pizza
12.2021 - 10.2022
BS - Cybersecurity and Information Assurance
Western Governor's University
Technical Training - IT Cloud & Security
Centriq