Summary
Overview
Work History
Education
Skills
Certification
Core Proficiencies
Languages
Websites
Work Availability
Work Preference
Quote
Interests
Software
Timeline
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Rosemarie M. Kpaka

Rosemarie M. Kpaka

Lanham,MD

Summary

Experienced Information Security Analyst specializing in monitoring security protocols, developing and maintaining network security for enterprise organizations. Strong background in programming languages, vulnerability assessment, risk management, operating systems, and health technology. Skilled in championing the strategic execution of organizational missions and objectives, identifying security threats, and implementing effective solutions to mitigate risks. Proficient in monitoring internal networks for security threats, installing firewalls, using data encryption algorithms to save sensitive data, and performing penetration tests to identify possible attacks. Broad knowledge of industry standards, best practices, and compliance requirements related to cybersecurity. Extensive experience in risk management, vulnerability assessments, incident response, and policy development. Strong ability to collaborate with cross-functional teams and communicate complex technical concepts to diverse audiences. Committed to staying up-to-date with emerging trends and technologies in information security assurance. Organized and detail-oriented individual with strong analytical, critical thinking, problem-solving skills, and ability to prioritize responsibilities while maintaining flexibility. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Talented Technical Support Representative with a gift for understanding the needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux, and Mac systems. Proven skill in resolving problems quickly on the first call.

Overview

8
8
years of professional experience
2
2
Certification

Work History

IT Support Technician

Universal Healthcare Inc.
12.2019 - Current
  • Resolved technical issues for employees via phone, email, and in-person.
  • Managed and maintained printers, scanners, and other peripherals.
  • Installed, configured, and maintained computer systems and software applications.
  • Set up and configured LAN and WAN networks, VPN connections, and VLANs.
  • Created documentation on IT systems and processes.
  • Assisted in planning and implementation of IT projects.
  • Troubleshot and repaired hardware and software issues on desktops, laptops, and mobile devices.
  • Conducted regular maintenance and updates on systems to ensure optimal performance.
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to technical support needs.
  • Researched and identified solutions to technical problems.
  • Developed and implemented preventive maintenance procedures.
  • Created user accounts and assigned permissions.

Administrative Assistant

Monument Academy Public Charter School
01.2022 - 12.2024
  • Efficient Schedule Management: Coordinated executive calendars, scheduled high-priority meetings, and ensured alignment with organizational objectives, enabling seamless operations.
  • Policy Adherence: Maintained compliance with government and organizational policies when managing sensitive documentation and confidential records, ensuring data security and integrity.
  • Effective Communication: Acted as a primary point of contact, facilitating clear and professional correspondence between departments, external partners, and senior leadership.
  • Data Management and Reporting: Oversaw data entry, maintained organized filing systems, and prepared detailed reports for stakeholders, supporting data-driven decision-making.
  • Event Coordination: Organized meetings, conferences, and training sessions, including logistics planning, material preparation, and post-event evaluations.
  • Problem Solving: Anticipated operational challenges and proactively implemented solutions to maintain workflow efficiency.
  • Team Collaboration: Partnered with cross-functional teams to ensure projects met deadlines and deliverables, contributing to organizational success.
  • Public Interaction: Engaged with community members to address inquiries, resolve concerns, and provide resource information, enhancing public trust and satisfaction
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained inventory of office supplies and placed orders.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.

COVID-19 Data Entry Staff Member

Maxim Healthcare Staffing
08.2020 - 06.2023
  • Successfully maintained inventory and distribution of Personal Protective Equipment (PPE) and supplies to mitigate COVID-19 risks in alignment with ethical standards of practice.
  • Proactively identified high-touch surfaces and ensured compliance with recommended cleaning protocols, facilitating a safe and sanitized environment for all customers.
  • Served as a knowledgeable resource for supervisors and contact tracing teams, providing critical support for the coordination of required closures, reopening, and cleaning measures in response to confirmed or probable COVID-19 cases.
  • Enforced staff and client compliance with mitigation measures to prevent the spread of COVID-19 and reduce infection rates.
  • Demonstrated commitment to upholding the highest standards of practice, leading by example and promoting adherence to Pitts health guidelines, including social distancing and wearing face coverings.
  • Viewed and verified confidential or private information.
  • Organized paper formats, paper backups and material source files.
  • Addressed emergency situations relating to downtime experienced by online systems used by COVID-19 healthcare facilities.
  • Configured diagnostics and tests to determine operational efficiency of temporary and permanent equipment installations.
  • Setup hardware systems at pop-up COVID-19 healthcare, testing and vaccination sites.

Security Analyst

Milden Systems, Llc
01.2019 - 01.2022
  • Supported the A&A of the federal environment by providing guidance to, and coordinating the efforts of, relevant system operators across the environment.
  • Provided technical knowledge and analysis of client systems in tactical operational environments, high-level functional systems analysis, and design integration, documentation, and implementation advice on exceptionally complex problems requiring extensive knowledge of the subject matter for effective implementation.
  • Supported major portions of large or medium projects, including C&A efforts.
  • Gathered facts through research, interviewing, and surveys.
  • Worked with these internal customers to respond to escalations.
  • Analyzed the client's business, drew conclusions, prepared final reports, and gave presentations.
  • Interfaced with project managers, software developers, and other technical and functional support staff.
  • Used in-depth consultative expertise and business knowledge to practice business objectives and processes.
  • Demonstrated subject matter expertise in FedRAMP (Federal Risk Authorization Management Program), NIST SP 800-53 Rev 4, NIST SP 800-37, FISMA (Federal Information Systems Management Act), NIST RMF (Risk Management Framework) Supporting Systems Security Assessment and Authorization (SA&A) for Federal Agencies, NIST FIPS 199 & Data Classification.
  • Fostered relationships with internal and external customers to formulate information security governance solutions for the company.
  • Experienced working with Plans of Action and Milestones (POA&Ms) to include providing detailed vulnerability summaries and impacts and drafting risk mitigation strategies for identified risks.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Encrypted data and erected firewalls to protect confidential information.

Home Health Aid

Universal Health Care Agency | Integrated Community Health Care
01.2016 - 01.2021
  • Assisted patients with daily living activities, including bathing, grooming, dressing, and toileting.
  • Measured and recorded vital signs such as blood pressure, temperature, pulse, and respiration.
  • Provided mobility support, including transferring patients to and from beds, wheelchairs, and stretchers.
  • Collected specimens for lab testing (urine, stool, sputum) following proper procedures.
  • Observed patients’ physical and emotional conditions and reported changes to the nursing staff.
  • Maintained accurate patient records and documented care activities.
  • Supported patients during meals by serving food, feeding, and monitoring dietary intake.
  • Ensured patient comfort and safety by keeping rooms clean, stocked, and organized.
  • Performed EKGs and assisted with other diagnostic procedures under nurse supervision.
  • Provided compassionate care while maintaining patient dignity and confidentiality.


Customer Service Representative

Bright Wood Auto Company | Family Kingdom Resort
01.2010 - 01.2017
  • Provided exceptional customer service by addressing customer questions and concerns, offering up-to-date information on products and services, and ensuring a positive customer experience.
  • Demonstrated deep knowledge of the products and listened attentively to customer needs and interests, making personalized product recommendations and resolving any issues or concerns.
  • Compiled customer and product reports based on interactions and data analysis, supporting data-driven decision-making and continuous improvement.
  • Responded to customer phone calls, promoting company products by addressing customer concerns and issues and enhancing overall customer satisfaction.
  • Served as front-line support for customer satisfaction, ensuring that customers were satisfied with the products and features offered.
  • Referred customer issues to managers for resolution, maintaining open communication channels and minimizing customer frustration.
  • Responded to customer requests for products, services, and company information.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.

Education

Bachelor of Science - Computer Technology / Health Technology and Cybersecurity

Bowie State University
Bowie, MD
05-2025

Associate of Science -

Prince Georges Community College
Largo Md
05-2023

Skills

  • Risk Management Framework
  • Continuous Security Monitoring
  • Programming Languages
  • Big Data Analytics
  • POAM
  • NIST
  • ISO 27001
  • FEDRAMP
  • FISMA
  • CMMC
  • NIST 800-171 CUI
  • Network Infrastructure
  • Cloud Computing
  • Active Directory
  • Windows Server
  • Incident Response
  • Computer Networking
  • Network Firewalls
  • Governance Risk Compliance (GRC)
  • Software deployment
  • Disaster recovery planning
  • Help desk support
  • Mobile device management
  • Hardware installation
  • Network administration
  • Database administration
  • End-user training
  • Application support
  • System configuration
  • Security protocols
  • Advanced troubleshooting
  • Virtualization technologies
  • Incident management
  • Asset management
  • User credential management
  • Desktop support
  • Network diagnostics
  • Call recordkeeping
  • Hardware diagnostics
  • Software diagnosis
  • Videoconferencing
  • Product knowledge

Certification

  • Center of Academic Excellence in Cyber Defense (CAE-CD)
  • CompTIA Security+ Certification
  • Introduction to Cybersecurity Tool & Cyber Attack Certification
  • CompTIA CYSA+ Certification, In Progress
  • CISA – Certified Information Security Auditor, In Progress

Core Proficiencies

  • Risk Management Framework
  • Continuous Security Monitoring
  • Programming Languages
  • Big Data Analytics
  • POAM, NIST, ISO 27001, FEDRAMP, FISMA, (CMMC) NIST 800-171 CUI
  • Network Infrastructure
  • Cloud Computing
  • Active Directory / Windows Server
  • Cloud Computing & Environment
  • Incident Response
  • Computer Networking
  • Network Firewalls
  • Governance Risk Compliance (GRC)

Languages

English
Native or Bilingual

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

RemoteHybridOn-Site

Important To Me

Career advancementWork-life balanceCompany CultureFlexible work hoursPersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k match4-day work weekStock Options / Equity / Profit Sharing

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Interests

I have a strong interest in technology and how it can be used to improve everyday life, especially in healthcare settings I enjoy learning about cybersecurity and how to protect systems and data—earning my CompTIA Security certification really sparked that passion I’m also interested in medical sciences, which led me to become a Certified Phlebotomy Technologist Outside of work, I enjoy reading about emerging tech, volunteering in community health programs, and staying active through walking and light fitness These interests keep me motivated, balanced, and always looking for ways to grow personally and professionally

Software

I have strong software skills that span both IT and healthcare environments I'm proficient in Microsoft Office Suite, Windows and Linux operating systems, and have hands-on experience with tools like VirtualBox, Wireshark, and basic command-line utilities Through my Computer Technology studies, I’ve also worked with web development tools such as HTML, CSS, JavaScript, and Visual Studio Code Additionally, my healthcare experience includes using electronic health record (EHR) systems for accurate data entry and patient documentation I’m a fast learner, adaptable, and confident working with new technologies in both technical and clinical settings

Timeline

Administrative Assistant

Monument Academy Public Charter School
01.2022 - 12.2024

COVID-19 Data Entry Staff Member

Maxim Healthcare Staffing
08.2020 - 06.2023

IT Support Technician

Universal Healthcare Inc.
12.2019 - Current

Security Analyst

Milden Systems, Llc
01.2019 - 01.2022

Home Health Aid

Universal Health Care Agency | Integrated Community Health Care
01.2016 - 01.2021

Customer Service Representative

Bright Wood Auto Company | Family Kingdom Resort
01.2010 - 01.2017

Bachelor of Science - Computer Technology / Health Technology and Cybersecurity

Bowie State University

Associate of Science -

Prince Georges Community College

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