- Table Setting
- Customer Service
- Cash Handling
- Payment Processing
- Cash Register Operation
Nicolas Firstenfeld
Customer Service Representative
Pittsburg,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
14
14
years of post-secondary education
1
1
Certification
Work History
Holiday Helper
Kendal Floral
5 2024 - 5 2024
- Assisted in creating visually appealing store displays, resulting in higher foot traffic and increased purchases.
- Greeted, welcomed and offered immediate assistance to store customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Followed safety protocols and guidelines for handling and storing product.
- Collaborated with team members to maintain a well-stocked inventory of popular items for the holidays.
- Participated in seasonal staff training sessions to stay updated on company policies and best practices for handling holiday-related challenges.
- Recommended complementary purchases to customers, increasing revenue
Cashier/Customer Service
Food 4 Less
07.2021 - 09.2023
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed over 200 customers per day and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Addressed customer needs and made product recommendations to increase sales
Cashier/Customer Service
Dollar Tree
11.2020 - 07.2021
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Streamlined checkout process for increased efficiency and reduced waiting times.
Front Desk Concierge
La Bellasera Hotel & Suits
09.2019 - 03.2020
- Streamlined check-in and check-out processes for increased efficiency and improved guest experience.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Used internal software to process reservations, check-ins and check-outs.
- Maintained up-to-date knowledge of hotel policies, procedures, events, promotions, ensuring accurate information was communicated to guests.
- Coordinated with housekeeping staff to ensure room availability and cleanliness for incoming guests.
- Assisted guests with reservations, modifications, and cancellations in an courteous and professional manner.
- Provided knowledgeable recommendations for local attractions, dining options, and transportation services to enhance guest experiences.
Food Service Worker (Hospital)
Thomas Cuisine
05.2018 - 06.2018
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Set up and broke down food service lines quickly to maintain service flow.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
Kitchen Cleaner
Thomas Cuisine
11.2016 - 5 2018
- Assisted in maintaining an orderly workplace by proactively addressing cluttered spaces before they became cumbersome obstacles.
- Ensured a safe working environment by maintaining clean and sanitized surfaces, reducing risk of cross contamination.
- Preserved kitchen equipment functionality by thoroughly cleaning appliances after use, preventing buildup of grease and grime.
- Contributed to a positive work atmosphere by cooperating with kitchen staff members in shared cleaning responsibilities.
- Enhanced staff efficiency through proper organization of supplies and equipment for easy access.
- Maintained high sanitation standards through consistent deep-cleaning tasks such as scrubbing floors, walls, and ceilings
- Contributed to a positive work atmosphere by cooperating with kitchen staff members in shared cleaning responsibilities
Education
High School Diploma -
Chico High School
Chico, CA 05.2001 - 05.2015
Skills
Additionalinformation
Responsible, Strong communication and interpersonal skills, Fast learner, Team player, Hard working and dedicated, Experience in speaking to and aiding people, Possessing a California Food Handler Card, 3 Years of aiding patients (Taking orders, providing comfort, dealing with complaints), Working in a team-oriented kitchen environment, Exceptional at dealing with high stress situations in a calm and efficient manner, Excels in all facets of consumer service., Fluent in hotel and hospitality business and etiquette., Proficient in Microsoft Word, Excel, and Opera
Assessments
Food service fit: Crew member, Proficient, 07/01/20
Personal Information
Work Permit: Authorized to work in the US for any employer
Certification
Food Handling License - [2027]
Timeline
Cashier/Customer Service
Food 4 Less
07.2021 - 09.2023
Cashier/Customer Service
Dollar Tree
11.2020 - 07.2021
Front Desk Concierge
La Bellasera Hotel & Suits
09.2019 - 03.2020
Food Service Worker (Hospital)
Thomas Cuisine
05.2018 - 06.2018
Kitchen Cleaner
Thomas Cuisine
11.2016 - 5 2018
High School Diploma -
Chico High School
05.2001 - 05.2015
Holiday Helper
Kendal Floral
5 2024 - 5 2024
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