Nekezia George
Albany,GA
Overview
20
20
years of professional experience
Work History
CLARK ASSOCIATES WEBSTAURANT STORE
Albany, GA
05.2024 - 11.2024
- Ensured 100% order accuracy and timely shipment by efficiently pulling and preparing customer orders
- Utilized handheld scanners to locate and retrieve items from designated storage areas, increasing picking efficiency
- Maintained high attention to detail when verifying order contents against packing slips or invoices, reducing errors
- Collaborated with warehouse team members to prioritize order fulfillment based on urgency and delivery deadlines, improving workflow
- Performed regular inventory counts to ensure accurate stock levels and minimize discrepancies
- Followed all safety protocols and guidelines while operating machinery and handling heavy loads, maintaining a safe work environment
- Communicated issues regarding damaged products, missing items, or incorrect shipments to supervisors promptly, ensuring swift resolution
Shift Supervisor
Walmart
Albany, GA
09.2019 - 03.2024
- Assisted customers with issue resolution, ensuring high satisfaction and timely support
- Supported associates with stocking, meetings, and schedule creation, streamlining daily operations
- Assisted with interviews and collaborated with store management to improve team performance
Resident Advisor
Turner Job Corp
Albany, GA
10.2018 - 11.2019
- Performed room check duties to ensure all students were accounted for and compliant with rules
- Maintained dorm cleanliness and performance standards by enforcing policies and conducting inspections
Clean Team Supervisor
Walmart
Albany, GA
09.2017 - 09.2018
- Ensured store floors were stripped and waxed to standard, enhancing store appearance
- Managed inventory preparation and supervised a team of 7 associates for efficient workflow
- Corresponded with the store manager to implement improvements in store appearance
Customer Service Representative
Teleperformance
Albany, GA
11.2014 - 02.2016
- Greeted callers and handled inquiries or directed them to appropriate persons, ensuring prompt service
- Kept detailed records of customer interactions, inquiries, complaints, and actions taken for accurate documentation
- Reviewed insurance policy terms to determine coverage for specific losses, ensuring compliance
- Checked and ensured appropriate changes were made to resolve customers' problems, improving satisfaction
- Determined charges for requested services, collected deposits or payments, and arranged billing for accuracy
- Resolved customers' service or billing complaints by exchanging merchandise, refunding money, or adjusting bills
- Solicited sales of new or additional services or products, contributing to revenue growth
- Recommended improvements in products, packaging, shipping, service, or billing methods to prevent future issues
Dispatcher/Customer Service
Allied Services Integrated Health System
Albany, GA
08.2014 - 09.2015
- Received and answered emergency and non-emergency calls, ensuring timely response
- Recorded all calls to maintain accurate communication logs
- Proactively addressed problems and suggested solutions, improving service delivery
- Received and dispatched orders, ensuring efficient allocation of resources
- Assessed situations and prioritized calls to optimize response times
- Oversaw the route of field units and tracked delivery status of products for timely completion
Cashier
Homerun Foods
Albany, GA
02.2012 - 11.2014
- Issued receipts, refunds, credits, or change due to customers, ensuring transaction accuracy
- Counted money in cash drawers at the beginning of shifts to ensure correct amounts and adequate change
- Established or identified prices of goods and tabulated bills using calculators, cash registers, or scanners
- Greeted customers entering establishments, providing friendly and efficient service
- Sold tickets and other items to customers, contributing to daily sales
- Maintained clean and orderly checkout areas and completed general cleaning duties, such as mopping floors and emptying trash cans
- Stocked shelves and marked prices on shelves and items to ensure product availability
Cook
Churchs Chicken
Albany, GA
04.2007 - 05.2009
- Cooked and packaged batches of food, such as hamburgers and fried chicken, prepared to order or kept warm until sold
- Verified that prepared food met requirements for quality and quantity, maintaining high standards
- Cleaned food preparation areas, cooking surfaces, and utensils to ensure sanitation
- Maintained sanitation, health, and safety standards in work areas, reducing risk of contamination
- Operated large-volume cooking equipment such as grills, deep-fat fryers, or griddles for efficient food preparation
- Read food order slips or received verbal instructions and prepared food according to instructions
- Cleaned, stocked, and restocked workstations and display cases to ensure readiness
- Cooked the exact number of items ordered by each customer, working on several different orders simultaneously
Food prep/Cook
Mcdonalds
Albany, GA
06.2004 - 12.2006
- Inspected and cleaned food preparation areas, equipment, and serving areas to ensure safe and sanitary food-handling practices
- Turned or stirred foods to ensure even cooking and consistent quality
- Ensured food was stored and cooked at correct temperatures by regulating ovens, broilers, grills, and roasters
Timeline
CLARK ASSOCIATES WEBSTAURANT STORE
05.2024 - 11.2024
Shift Supervisor
Walmart
09.2019 - 03.2024
Resident Advisor
Turner Job Corp
10.2018 - 11.2019
Clean Team Supervisor
Walmart
09.2017 - 09.2018
Customer Service Representative
Teleperformance
11.2014 - 02.2016
Dispatcher/Customer Service
Allied Services Integrated Health System
08.2014 - 09.2015
Cashier
Homerun Foods
02.2012 - 11.2014
Cook
Churchs Chicken
04.2007 - 05.2009
Food prep/Cook
Mcdonalds
06.2004 - 12.2006