Nga Lam
Burnsville,MN
Summary
Hardworking employee with customer service, willing to learn new things, and time management abilities. Collaborate well with the customer service team while also engaging independent decision making skills.
Overview
7
7
years of professional experience
Work History
Certified Nail Technician
Zen Nails & Spa
Burlington, IA
2020.01 - 2023.11
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained supply inventory and replenished to maintain consistent availability.
- Cleaned and sanitized tools and work station in adherence with safety requirements.
- Greeted customers and consulted with them to determine their nail care needs.
- Scheduled client appointments and accepted payments.
Restaurant Supervisor
Fusion Boba & Sandwiches
Rancho Cordova, CA
2016.06 - 2019.10
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Planned and completed group projects, working smoothly with others.
Education
Bachelor of Science - Accounting And Business Management
Metropolitan State University
Saint Paul, MN2025-05
Associate of Science - Business Administration And Management
Tulsa Community College
Tulsa, OK2016-05
Skills
- Customer Service
- Time Management
- Problem-Solving Skills
- Product Knowledge
Timeline
Certified Nail Technician
Zen Nails & Spa
2020.01 - 2023.11
Restaurant Supervisor
Fusion Boba & Sandwiches
2016.06 - 2019.10
Bachelor of Science - Accounting And Business Management
Metropolitan State University
Associate of Science - Business Administration And Management
Tulsa Community College