Nga Tran
Largo,FL
Summary
A highly skilled and results-driven professional with 20+ years of experience overseeing daily escrow operations, facilitating seamless real estate transactions, and meticulously reviewing documentation to identify potential risks. Leveraged outstanding organizational abilities and expertise in risk management to exceed performance targets, fostering robust business growth.
Overview
16
16
years of professional experience
Work History
Executive Manager/Senior Escrow Officer
La Maison Title, LLC
09.2020 - Current
- Successfully managed and closed over 500 escrow transactions in a single year, maintaining a 100% accuracy rate in document preparation and financial reconciliation, which led to an increase in client retention for the company.
- Brought in new business connections and revenue generation opportunities by improving networking strategies.
- Successfully navigated complex regulatory environments to ensure compliance with all relevant laws and industry standards, mitigating potential legal risks.
- Delivered consistent results under tight deadlines by effectively prioritizing tasks, delegating responsibilities, and maintaining focus on key objectives.
- Established a culture of continuous improvement by promoting best practices in project management, process optimization, and risk mitigation.
- Contributed to the company's growth by consistently exceeding performance targets and earning recognition for outstanding service quality within the industry.
Senior Escrow Officer
Fidelity National Title
11.2016 - 09.2020
- Maintained strict adherence to regulatory requirements and industry best practices when handling sensitive client information and funds during the escrow process.
- Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
- Reduced closing timeframes for residential and commercial properties by streamlining escrow processes and coordinating with relevant parties.
- Conducted regular audits of escrow accounts to ensure accuracy, compliance, and proper funds disbursement upon closing.
- Resolved title issues promptly by collaborating with underwriters, attorneys, and other stakeholders to clear any roadblocks hindering property transfer.
- Fostered strong relationships with clients, lenders, agents, and attorneys to facilitate smooth escrow transactions and maintain a high level of referral business.
- Assisted junior escrow officers in resolving complex issues, fostering their professional growth and development.
Escrow Officer
Sunbelt Title Agency
07.2008 - 09.2016
- Managed multiple escrow accounts simultaneously, balancing financial transactions and minimizing risk of errors.
- Conducted thorough research on properties to confirm ownership, title status, and outstanding liens or encumbrances.
- Reviews problems discovered during the course of the title search and “cure” these defects such as correcting instruments that are erroneous or ambiguous.
- Consistently met deadlines for preparing necessary paperwork for closings while maintaining high-quality work standards.
- Adapted to changing industry regulations and policies, updating company practices accordingly to maintain compliance.
Education
Bachelor of Science - Business Administration
St. Petersburg College
St. Petersburg, FLSkills
- Excellent written & verbal communication skills
- Detail-Oriented
- Escrow Accounting
- Risk Management
- Regulatory Compliance
- Fraud Prevention
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Awards
- All-Star Award 2017 - Recognized by Joe Grealish, President of Fidelity National Financial
- Sunbelt Title Agency Top 100 Escrow Agents 2013 - 2016
Timeline
Executive Manager/Senior Escrow Officer
La Maison Title, LLC
09.2020 - Current
Senior Escrow Officer
Fidelity National Title
11.2016 - 09.2020
Escrow Officer
Sunbelt Title Agency
07.2008 - 09.2016
Bachelor of Science - Business Administration
St. Petersburg College
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