Ngan Le
Midway City,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Teller
Wells Fargo Bank
09.2022 - Current
- Provide exceptional customer service to every customer and strive for customer satisfaction
- Build the connection and maintain the relationship with customer through communication and engagement
- Perform bank transaction while follow bank guideline and procedure to avoid any losses
- Uncover opportunities for banker introduction and follow up with past referrals.
Sale Associate
Hebes By Chloe
03.2021 - 03.2023
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Cashier & Barista
R&B Tea Garden
10.2018 - 08.2022
- Trained both new and existing personnel in customer service protocol and provide 100% customer satisfaction
- Resolved minor customer complaints and answered customer questions regarding the procedure and menu items
- Processed all cash and card transactions and document a daily sale report for the manager at the end of the day.
Education
Bachelor of Arts in Business Administration, Accounting -
California State University, Fullerton
Associate Business Administration -
Santa Ana College
Skills
- Bilingual in Vietnamese
- Time Management
- Customer Communication
- Financial Services
- Multi-tasking
- Detail-Oriented
Hobbies and Interests
Research Market
Investor September 2022- Present
● Research current market trends and news related to finance and economy
● Manage personal stock portfolio and analyze the stock market base on charts and database
Languages
Vietnamese
Native or Bilingual
Timeline
Teller
Wells Fargo Bank
09.2022 - Current
Sale Associate
Hebes By Chloe
03.2021 - 03.2023
Cashier & Barista
R&B Tea Garden
10.2018 - 08.2022
Bachelor of Arts in Business Administration, Accounting -
California State University, Fullerton
Associate Business Administration -
Santa Ana College
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