Ngan Nguyen
Houston,TX
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
8
8
years of professional experience
Work History
Program Analyst
Focus Innovation
07.2023 - Current
- Evaluate data to improve efficiency, accuracy, and customer service
- Developed surveillance programs using best practices and simulated models
- Analyzed and forecasted short-term and long-term trends while utilizing data-driven forecasting to drive business decisions
- Established KPIs to measure customer satisfaction and productivity
- Developed project team capabilities and designed improvement initiatives
- Drafted technical documents for internal and external use
- Collaborated closely with stakeholders to ensure project success.
- Analyzed unstructured information to derive key insights.
- Reviewed program implementation plans to assess risk and feasibility.
Business Analyst & Program Manager
Acme Corporation
08.2015 - Current
- Collaborate with key department leads to define project goals, objectives, and scope
- Review project data, analyze processes, identify deficiencies, determine solutions, and make recommendations
- Develop comprehensive timeframes and timelines, track budgets, and allocate resources
- Monitor project progress, and handle customer relations inquiries/issues while maintaining high customer satisfaction
- Conduct customer satisfaction surveys and measure and optimize customer service levels
- Develop and document policies, processes, and procedures
- Lead process improvement initiatives to enhance operational efficiency
- Ensure data accuracy and integrate data from multiple sources.
Education
Bachelor of Arts - Business Administration, Accounting
UHD University
Houston 09.2024
Skills
- Civil Aviation
- Personnel Interviewing
- Run Simulations
- Accounts Payable and Accounts Receivable
- Adobe Captivate
- Hibernate ORM
- Office Supplies and Inventory
- Constructive Feedback
- Environmental Health and Safety
- Analyze Data
- Departmental Support
- Procurement Program Management
- Interoffice Correspondence
Languages
English
Full Professional
Vietnamese
Native or Bilingual
Timeline
Program Analyst
Focus Innovation
07.2023 - Current
Business Analyst & Program Manager
Acme Corporation
08.2015 - Current
Bachelor of Arts - Business Administration, Accounting
UHD University
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