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Personable and dedicated Customer Service Representative with extensive experience in the customer service industry with over 20 years of experience. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Professional with extensive experience in processing pre-authorization requests for medical procedures, ensuring adherence to insurance guidelines and compliance standards. Demonstrated ability to verify patient eligibility and benefits coverage, collaborating effectively with healthcare providers to gather necessary documentation. Maintained accurate electronic records of pre-authorization activities while upholding HIPAA regulations to protect patient confidentiality. Developed a strong understanding of various insurance plans and policies, contributing to efficient workflow and improved operational processes.

 Senior Accounts Receivable and Credit & Collections professional managing complex multi-entity B2B and consumer portfolios. Known for designing scalable recovery processes, improving cash flow performance, and resolving complex billing disputes through data-driven reporting, escalation strategies, portfolio analytics, and cross-functional coordination. 

Customer-focused professional with a strong background in customer service, technical support, and client relationship management. Adept at resolving issues efficiently, improving customer satisfaction, and delivering high-quality service. Proficient in CRM software, conflict resolution, and multi-channel support. Recognized for strong communication skills, attention to detail, and the ability to thrive in fast-paced environments while maintaining professionalism under pressure.

Dedicated and experienced Doctor of Education (EdD) healthcare professional in Executive Leadership with strong skills in data evaluation, project management, and process improvement. Proven track record in driving results through effective collaboration and adaptability to evolving requirements. Expertise in leveraging analytical tools, problem-solving, and stakeholder communication to deliver impactful solutions. Known for reliability, strategic thinking, and focus on achieving organizational goals.

Proficient in data visualization tools like Power BI, Python, SQL, and Advanced Excel. Passionate about using data for impactful business decisions and making a positive impact Experienced as a Data Analyst at AI Variant 6 month Experienced in Operations Department (managing different E-Commerce platforms, overseeing catalog operations, inventory management, and logistics) as Associate Operation Intern in A plus Device PVT. LTD. 1 year Experienced in Financial Analysis, Credit Department (PERSONAL LOAN PRODUCT) in HDB FINANCIAL SERVICES PVT. LTD.

Ngan Nguyen

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Associate of Science - Bus Admin Finance Spec

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Associate of Science - Bus Admin Finance Spec

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