Ngan Tran
Princeton,TX
Summary
Dynamic professional continuously pursuing professional development opportunities. Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise. A positive attitude and dedication to making meaningful contributions.
Overview
8
8
years of professional experience
Work History
Asset Management Representative
Advancial Federal Credit Union
Irving, TX
08.2022 - Current
- Supported operational budgets aligned to year-end contractual goals to meet department metrics and goals in the management of company assets for various loan contracts.
- Supported voice of customers, facilitated conversations to assist customers in their goals for the loans.
- Prepared documents for Legal cases and Repossession cases, skip-traced and investigated accounts in an attempt to locate company collaterals.
- Built professional relationships and cultivated deep knowledge within the asset management department and correlating departments.
- Collaborated with cross-functional teams to streamline operations and improve service delivery efficiency.
Administrative Assistant
CornerStone Staffing
Dallas, TX
11.2021 - 02.2022
- Communicating with doctors and nurses within department as well as third party clinics to correlate patient care
- Resolving patient concerns and communicating important information to doctors and nurses
- Managed scheduling and calendar appointments for healthcare professionals, ensuring optimal time management.
- Answered multi-line phone system, routing calls, delivering messages to staff, completing check-in/check-out process with patients.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Auto Collections Associate
Capital One
Plano, TX
05.2018 - 11.2021
- Collaborated with team members to achieve monthly collections targets and maintain company standards.
- Enhanced overall recovery rates by creating customized solutions tailored to individual debtor circumstances.
- Maintained a high level of professionalism while resolving delinquent accounts with tact and empathy.
- Collaborated with cross-functional teams to streamline collections procedures, reducing resolution times significantly.
- Executed daily account reviews, ensuring accuracy in records and timely follow-up on outstanding debts.
Education
Associate of Science - General Studies
Collin County Community College
Skills
- Financial Planning
- Microsoft Office/Excel/Outlook
- Asset Allocation
- Late account management
- Sensitivity training
- De-escalation
- Asset Optimization
- Quality Assurance
- Prioritizing and Planning
- Risk Assessment
- Interpersonal Skills
Languages
Vietnamese
Limited Working
Collegiate Associations
The Society of Women Engineers
Timeline
Asset Management Representative
Advancial Federal Credit Union
08.2022 - Current
Administrative Assistant
CornerStone Staffing
11.2021 - 02.2022
Auto Collections Associate
Capital One
05.2018 - 11.2021
Associate of Science - General Studies
Collin County Community College