
Motivated and resourceful bilingual professional (English & Spanish) with experience in technical support, manufacturing, and IT foundations. Skilled in problem-solving, troubleshooting, and learning quickly in dynamic environments. Recently completed the IBM Technical Support Professional Certificate, gaining hands-on skills in hardware, operating systems, networking, databases, cybersecurity, and cloud computing. Strengthened leadership abilities through the NSLS Advanced Leadership Certification and active development in Executive Management. Passionate about growth, continuous learning, and applying technology and leadership to solve real-world challenges.