Ángela Higuera
Miami,Florida
Summary
Experienced Business Administrator with a strong background in customer service, administration, sales, and human resources. Proficient in managing business operations, team leadership, and process optimization. Recently completed a course in Interior Decoration, enhancing creativity and design skills. Eager to apply a diverse skill set to contribute to business growth in innovative environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hostess and Server
Mister O1 Restaurant
Miami, Florida
09.2020 - Current
- Greeted guests warmly upon arrival, seating them promptly.
- Monitored customer satisfaction levels throughout their meal experience.
- Communicated clearly with staff regarding customer orders.
- Assisted in preparing the restaurant for opening and closing shifts.
Bussiness Administrator
Opera Bar
Bogota
02.2019 - 10.2019
- Directed operations across two bar locations, meeting all sales targets.
- Conducted inventory and order management for both locations.
- Led and supervised staff at both sites.
- Coordinated with external vendors to ensure timely delivery of services or products.
HR and Administrative Assistant
Gestión en Inversiones S en C
Bogota
02.2018 - 10.2019
- Provided support to all branch offices in the Eastern zone of Bogotá.
- Generated daily reports on performance and goals for each branch.
- Organized monthly and quarterly meetings with managers and directors.
- Managed the director’s schedule and supported administrative tasks.
Executive Assistant
BBVA Compass
Bogotá
02.2017 - 08.2017
- Organized monthly and quarterly meetings with managers and directors.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
Bachelor of Business Administration -
University Of La Salle
Bogotá, Colombia01-2017
Exchange Semester in Business Administration -
University Of La Salle Cancún
Cancún, Mx01-2015
Technologist in Business Administration -
SENA
Bogotá, Colombia01-2011
Skills
Computer
- Microsoft (Excel, Word, Outlook, PowerPoint)
- Google Drive
Software
- Canva
- Adobe
- Notion
Strengths
- Customer Service
- Team leadership
- Sales and Marketing
- Interior Decoration
- Creative
- Communication and Interpersonal skills
Languages
- Español, Nativo
- Inglés, B1
Certification
- Interior Decoration Course – MDC Hialeah – 2023
- Diploma in Digital Content Creation – Smartbeemo – 2022
- Diploma in Social Media Development – Smartbeemo – 2022
- Diploma in Digital Marketing (Premium) – Smartbeemo – 2022
- Diploma in Social Media – Politécnico Mayor – 2020
- E-commerce Certification – Google – 2018
Timeline
Hostess and Server
Mister O1 Restaurant
09.2020 - Current
Bussiness Administrator
Opera Bar
02.2019 - 10.2019
HR and Administrative Assistant
Gestión en Inversiones S en C
02.2018 - 10.2019
Executive Assistant
BBVA Compass
02.2017 - 08.2017
Bachelor of Business Administration -
University Of La Salle
Exchange Semester in Business Administration -
University Of La Salle Cancún
Technologist in Business Administration -
SENA
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