Nghia Phan
Ewa Beach,HI
Summary
Dynamic and results-driven professional with extensive experience in customer service at Stadium Pho. Proven ability to enhance guest satisfaction through effective problem-solving and attention to detail. Skilled in cash handling and managing orders efficiently, consistently achieving high service standards while fostering teamwork in fast-paced environments.
Overview
2
2
Languages
10
10
years of professional experience
Work History
DoorDash Driver
Self Employed Services
'Ewa Beach, HI
08.2026 - Current
- Delivered food orders promptly while following navigation routes and customer instructions.
- Verified order accuracy before pickup and drop-off to reduce delivery errors.
- Communicated with customers and merchants to resolve pickup delays and delivery issues.
- Maintained vehicle cleanliness and readiness for daily delivery assignments.
- Managed multiple orders efficiently while adapting to changing traffic and route conditions.
- Followed app-based dispatch instructions to complete deliveries and update order status.
- Handled payments, contactless delivery procedures, and customer handoff requirements professionally.
- Prioritized safe driving practices while meeting service expectations and delivery deadlines.
- Used excellent listening and problem-solving skills to work with customers and quickly resolve concerns.
Waiter
Stadium Pho
Honolulu, HI
04.2024 - 08.2026
- Greeted guests promptly and guided menu selections with knowledge of pho dishes and specials.
- Recorded food and beverage orders accurately using point-of-sale system.
- Coordinated with kitchen staff to ensure timely delivery of meals and table service.
- Delivered dishes, refills, and condiments while maintaining attentive guest support.
Waiter
Pho Waipahu
Honolulu, HI
05.2023 - 04.2024
- Greeted guests promptly and presented menus, creating smooth dining experiences.
- Took accurate orders and relayed special requests to kitchen staff.
- Served pho, beverages, and sides with attention to timing and presentation.
- Coordinated table turns and prioritized tasks during peak service periods.
- Processed payments accurately and balanced checks with minimal errors.
- Addressed guest concerns professionally, ensuring satisfaction and repeat visits.
- Maintained clean tables, condiments, and dining areas throughout shifts.
- Assisted new servers with service standards, menu knowledge, and workflow.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Handled customer complaints diplomatically, working towards satisfactory solutions that ultimately retained loyal clientele.
- Handled cash transactions accurately, ensuring proper accounting and minimizing discrepancies at the end of shifts.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Kitchen Helper
Tanaka of Tokyo Alamoana
Honolulu, HI
07.2022 - 2022
- Prepared ingredients by washing, chopping, and portioning vegetables for daily kitchen service.
- Maintained sanitation standards by cleaning prep areas, equipment, and work surfaces throughout shifts.
- Assisted chefs with restocking supplies, utensils, and cooking tools during busy service periods.
- Followed food safety procedures to store ingredients properly and prevent cross-contamination.
- Disposed of waste and recycling materials promptly to keep kitchen areas organized and compliant.
- Supported dishwashing operations by sorting, loading, and returning clean items to service stations.
- Helped coordinate smooth kitchen workflow by completing assigned tasks quickly and accurately.
- Followed supervisor instructions to complete tasks on time.
- Chopped vegetables, cut up fruit, and prepared sauces when kitchen staff was busy.
Helper
Stone Concept
Honolulu, HI
04.2022 - 2022
- Assisted with loading, unloading, and moving stone materials across job sites and shop areas.
- Prepared tools, materials, and work areas for cutting, polishing, and installation tasks.
- Maintained clean, organized workspaces to support safe and efficient daily operations.
- Followed safety procedures while handling heavy materials and supporting crew activities.
- Supported installers by staging supplies and delivering materials to designated work areas.
- Inspected stone pieces for damage, chips, or defects before placement and transport.
- Carried out basic cleaning and maintenance of equipment, tools, and work surfaces.
- Adapted quickly to changing priorities while assisting team members with routine production tasks.
- Performed manual labor and random jobs to help teams accomplish goals.
Drop Tech
Independent Telephone Company
Honolulu, HI
08.2021 - 2021
- Reliable daily operations were supported by well-maintained field equipment, tools, and materials.
- Safe work practices were followed across aerial, underground, and indoor telephone systems.
- Customer satisfaction improved through prompt, knowledgeable support for diverse technical issues.
Waiter
Pho808
Kapolei, HI
04.2016 - 2020
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Provided support during busy periods by assisting other servers in cleaning tables and resetting them quickly for incoming guests.
- Complied with all company policies regarding uniform standards, punctuality, and professionalism.
- Communicated with kitchen staff to enable accurate food preparation.
Education
High School Diploma -
Radford High School
Honolulu, HI06.2009
Skills
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Decision-making
- Cash handling
- Payment collection
- Manage orders
Languages
English
Professional Working
Vietnamese
Limited Working
Timeline
DoorDash Driver
Self Employed Services
08.2026 - Current
Waiter
Stadium Pho
04.2024 - 08.2026
Waiter
Pho Waipahu
05.2023 - 04.2024
Kitchen Helper
Tanaka of Tokyo Alamoana
07.2022 - 2022
Helper
Stone Concept
04.2022 - 2022
Drop Tech
Independent Telephone Company
08.2021 - 2021
Waiter
Pho808
04.2016 - 2020
High School Diploma -
Radford High School