Ngina A Caldwell
Decatur,GA
Summary
Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
23
23
years of professional experience
Work History
Retail Sales Associate
Dollar General
Stone Mountain, Georgia
03.2023 - 10.2024
- Computed purchases and received and processed cash or credit payment.
- Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
- Managed loyalty programs, signing up new members and explaining benefits to enhance customer retention.
- Inspected purchased items for defects before handing them over to customers.
- Completed transactions in an efficient manner while providing excellent customer service.
Warehouse Worker
Renewal Logistics
Mcdouhnah, GA
03.2020 - 03.2023
- Cleaned empty storage areas to achieve proper sanitation regulations and make area fit for future use.
- Monitored temperature and humidity levels in warehouse.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Verified accuracy of incoming shipments against purchase orders.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Investigated any reported problems regarding shipping errors or damages.
- Assisted in packaging and labeling of products for shipment.
Warehouse Production Worker
Valentine Enterprise
Lawrenceville , GA
01.2014 - 03.2020
- Updated database with accurate inventory information regularly.
- Received incoming shipments and reviewed contents against purchase order for accuracy.
- Hand-assembled needed parts with bolts and screws.
- Attached identification labels to finished packaged items or stamped lot number and shipping destination information on containers.
- Followed daily preventive maintenance schedule for cleaning and lubricating machinery.
- Processed returns of defective or damaged products promptly.
- Helped achieve team goals by rotating production lines and daily duties to meet demand.
- Assembled containers for product storage and shipment.
- Reduced health and safety risks with strict adherence to safety protocols and PPE requirements.
- Maintained cleanliness and organization of warehouse space.
- Separated products according to weight, grade and size of material to produce final product.
- Operated a variety of machinery and tools safely and efficiently.
Customer Service Resolution Specialist
Interval International
Miami , FL
02.2002 - 06.2011
- Coordinated with internal teams to ensure timely and successful delivery of solutions according to client needs.
- Identified trends in customer inquiries and complaints to suggest process improvements for better efficiency.
- Mentored junior team members and managed employee relationships.
- Implemented corrective measures for resolving escalated customer grievances.
- Monitored progress of open cases and escalated unresolved issues as necessary to the appropriate personnel or department.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Excelled in exceeding daily credit card application goals.
- Updated databases with new and modified customer data.
- Supported sales team members to drive growth and development.
- Received customer inquiries and complaints via telephone, email, and online chat.
- Surpassed sales goals through implementation of successful marketing strategies.
- Answering high volume of calls
- Assist with booking for car, air and cruise ship.
Education
Associate of Arts - Business Administration
Kaplan University
Miami , FL08-2000
Skills
- Department reset
- Friendly and outgoing
- Store opening and closing
- Sales report generation
- Cash drawer balancing
- Point-of-sale system
- Verbal and written communication
- Sales goal achievement
- Product knowledge
- Money handling
- Barcode scanning
- Price tagging
- Store maintenance
- Data entry
- Shelf stocking
- Retail sales
- Upselling strategies
- Phone etiquette
- Self-checkout assistance
- Problem-solving
Timeline
Retail Sales Associate
Dollar General
03.2023 - 10.2024
Warehouse Worker
Renewal Logistics
03.2020 - 03.2023
Warehouse Production Worker
Valentine Enterprise
01.2014 - 03.2020
Customer Service Resolution Specialist
Interval International
02.2002 - 06.2011
Associate of Arts - Business Administration
Kaplan University